Change the sales rep experience, improve the customer experience

October 3, 2018

The first CRM launch truly changed the way sales were managed. We went from tracking customers on spreadsheets (and even in rolodexes) to tracking them and their attendant opportunities with software. It wasn’t long before reps started to feel the purpose of a CRM was more about preserving their contacts for their replacement than it was about making their lives easier. After all, back then it wasn’t much easier than updating a rolodex!

Spotlight

ConneXion World Cargo Limited

ConneXion World Cargo is living and growing proof that as a provider of logistic solutions for UK and overseas companies we know what our customers are looking for and fill their freight forwarding needs.

OTHER WHITEPAPERS
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The mindset shift towards innovation A set of guidance fact sheets for ports

whitePaper | October 10, 2022

Since the world’s port community gathered at the IAPH 2022 Conference in Vancouver last May, our technical committees have continued working on their extensive programs with the aim of closing the gaps of port competitiveness in terms of both physical and digital infrastructure. Alongside our core themes of climate and energy, data collaboration and risk and resilience, the fourth major conference theme focused on business innovation. Innovation crosses the boundaries of all our three core IAPH themes and is the key to business improvement

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The Pulse of Life Sciences Supply Chain

whitePaper | November 4, 2022

Modern life sciences organizations understand the technological forces that surround them and look for ways to harness them for the benefit of consumers and patients alike. They are gearing up to adapt life science-specific technology trends most likely to disrupt over the next 18–24 months. Let’s check out trends that may be most relevant and could have significant effects on life sciences and healthcare businesses, from the rise of strategy and technology becoming inseparable to the fast-eroding line between the real and virtual worlds.

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Turning Data into a Strategic Asset for a Modernized, Future-proof Supply Chain

whitePaper | August 15, 2022

No organization’s global supply chain has been untouched by the many unforeseen events that have ravaged the ability to move products from the point of manufacturing to the point of consumption. Public health threats and geopolitical events are just a few challenges to global supply chains—and they all appear to be happening concurrently. Whether you’re talking about business-to-consumer or business-to-business supply chains, the impact of these events has been undeniable. When evaluating their own supply chain risks, organizations should expect the unexpected, and plan their systems accordingly. And organizations need new ways to use data to promote efficiency, visibility, and resiliency in their global supply chains.

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AUTONOMOUS SHIPS TERMS OF REFERENCE FOR RULE DEVELOPMENT

whitePaper | March 3, 2022

Already burdened with a reputation for lack of transparency, shipping’s sector-specific terminology often creates an additional barrier to engagement. As an industry, specialized language, acronyms, and abbreviations can be so pervasive that new employees entering the professions sometimes absorb terms into usage without being able to explain their meaning, let alone their derivation.

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Empowering the Mobility Fleet of Tomorrow

whitePaper | November 15, 2022

The internet of things plays a key role in the future of urban mobility. As cities grow in size and complexity, transportation solutions require a more strategic approach. Increasingly, public transportation companies, as well as freight/cargo companies and operators of heavy equipment fleets, are looking for IoT technology systems to produce actionable insights from vehicle data. Companies need to provide their fleets with new capabilities that will transform the transportation experience—and that is just the start of mobility’s evolution.

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Chemicals supply chain

whitePaper | December 9, 2019

The chemical industry has enjoyed strong and consistent performance over the last decade. The market is now being affected by new challenges, from increased global competition and changing customer requirements to disruptive new technologies while increased demand for sustainability, safety, and efficiency is changing not only the way companies work, but the products they produce.

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Spotlight

ConneXion World Cargo Limited

ConneXion World Cargo is living and growing proof that as a provider of logistic solutions for UK and overseas companies we know what our customers are looking for and fill their freight forwarding needs.

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