Management
Article | June 21, 2023
Explore the techniques to improve warehousing and distribution centre. Learn from the best books of logistics and distribution management and enhance warehousing operations and distribution processes.
Efficient warehouse management is crucial in the complex world of distribution and logistics. With various warehouse types serving different purposes, warehouse managers are responsible for ensuring smooth operations, safeguarding valuable goods, and optimizing supply chain units. Building a strong knowledge base is key, and the best way to start is by delving into the top warehouse management books. This article presents a curated list of essential reads that will provide you with a solid foundation in the warehouse and distribution field. From understanding fundamentals to exploring cutting-edge practices, these books help in better decision-making regarding warehousing and distribution operations.
1. Fundamentals of Warehousing & Distribution
Author Name: Material Handling Industry
Fundamentals of Warehousing & Distribution is an essential book for professionals in the warehousing and distribution industry. Published as part of the MHI Career & Technical Education Program, this series of four warehouse management books provides comprehensive knowledge on material handling equipment, information technology tools, and warehouse operations. Volume 1 serves as a foundational guide, introducing readers to modern warehouses and distribution centers' equipment, processes, and operations. With its focus on practical knowledge and industry best practices, this warehouse and distribution book provides readers with the skills and expertise necessary for successful warehouse and distribution management.
2. Warehousing and Distribution Practices
Author Name: xu ji ying
Divided into two parts, Warehousing and Distribution Practices covers seven key areas of the real-world processes for managing storage and implementation of effective distribution strategies. This distribution management book focus on essential knowledge and skills, each section provides valuable insights through logistics standard terms, case studies, knowledge links, and practical application. As one of the best books on logistics and distribution management, it will give you the complete step-by-step guidance to expand and improve warehousing and distribution centre by leveraging the theory shared by xu ji ying.
3. Warehousing And Distribution Management Project Type Tutorial
Author Name: Wang Yu
Warehousing and Distribution Management Project Type Tutorial, a logistics and supply chain management book, revolutionize logistics education with its innovative approach. This comprehensive book goes beyond traditional teaching methods, immersing readers in real-world scenarios and practical projects. Through eleven immersive teaching projects and thirty-two dynamic learning tasks, readers gain hands-on experience in system planning, business management, quality control, inventory operations, technology application, and more. Developed in collaboration with industry experts, this tutorial bridges the gap between theory and practice, empowering logistics professionals to navigate the complexities of warehouse and distribution management. With its unique project-based structure, this warehousing and distribution book delivers a transformative learning experience for aspiring logistics and supply chain industry leaders.
4. Fundamentals of Warehousing & Distribution: Volume 3
Author Name: MHI
Fundamentals of Warehousing & Distribution, a logistics and supply chain management book revolutionizes how logistics professionals perceive warehouses. By delving into captivating case study examples, this book unveils the intricacies of different warehouse configurations, showcasing how cutting-edge equipment and technologies empower diverse order fulfilment strategies. It challenges conventional wisdom by emphasizing that warehouses are no longer mere storage spaces; they have transformed into dynamic hubs that efficiently cater to a wide range of order types, from bulk shipments to individual products. With its ground-breaking insights and practical applications, this volume is a game-changer for industry experts seeking to elevate their warehousing and distribution management skills.
5. Warehouse Distribution and Operations Handbook
Author Name: David Mulcahy
Optimize warehouse operations with this warehouse and distribution management book, Warehouse Distribution and Operations Handbook. With a focus on improving inventory management, reducing costs and enhancing customer experiences, this handbook offers best practices, methods, equipment applications and technologies to utilize in different warehouse and distribution centres. Whether it's industrial, mail-order, or retail facilities, this comprehensive logistics and distribution management book provides the knowledge and strategies to drive profitability and control assets. It is an essential resource for anyone in the logistics industry looking to master distribution management and excel in warehouse operations.
6. Warehouse and Distribution Centre
Author and Editor Name: Robert Mulder & Michiel Kobussen
The warehouse and Distribution Centre is a valuable resource for logistics professionals and architects navigating the evolving landscape of warehouse design. This distribution management book addresses designers' pressing challenges, including cost control, technical requirements, and safety considerations. It offers a comprehensive system of theories, guidelines, and design standards, accompanied by a diverse collection of global warehouse and distribution centre projects. Balancing both the ends of practical reference and inspirational examples, this best book for distribution management equips readers with the knowledge and insights needed to create efficient, innovative, and sustainable warehouse and distribution solutions. It is a must-read for anyone involved in warehousing and distribution management.
7. Warehousing and Distribution Operation Practice
Author Name: peng jian cheng
Rooted in practical vocational education, Warehousing and Distribution Operation Practice is a book that emphasizes integrating theoretical knowledge with functional operations. It provides a hands-on approach to learning, enabling readers to apply their knowledge directly in real-world scenarios. This warehousing and distribution book will give you the required skills and expertise to optimize operational efficiency. With the help of practices shared by peng jian in the warehouse management book, readers will get insights into supply chain management and logistics operations. In addition, it will not only help in improving the processes in the warehouse and distribution but also enhance the overall business.
8. Operations and Supply Chain Management Essentials You Always Wanted to Know
Author Name: Vibrant Publishers & Ashley McDonough
Overcome the complexities of supply chain management and warehouse operations with Operations and Supply Chain Management Essentials You Always Wanted to Know. This engaging book takes you on a captivating journey through the interconnected world of logistics, unveiling the significance of every step in the process. Through a compelling narrative centred around a fictional company and its consumer product, you'll explore the challenges, decisions, and adaptations supply chain professionals face. Gain a deep understanding of supply chain operations, from disruptive forces to practical applications, and discover the importance of interactive business domains.
9. Start your Own Wholesale Distribution Business
Author Name: The Staff of Entrepreneur Media & Christopher Matthew Spencer
Embark on a lucrative journey in the distribution industry with 'Start Your Own Wholesale Distribution Business.' This comprehensive guide, crafted by the experts at Entrepreneur Media, equips you with the essential steps to establish a thriving wholesale operation from the comfort of your home. Discover the art of being an intermediary, connecting manufacturers and retailers to reap profits. Uncover industry-specific strategies, secure funding, identify profitable niches, forge valuable partnerships, and effectively market your business. With insights from experienced wholesale distributors, sample forms, checklists, and worksheets, this warehousing and distribution book is your roadmap to mastering the world of distribution and logistics.
10. Warehouse Management: The Definitive Guide to Improving Efficiency and Minimizing Costs in the Morden Warehouse
Author Name: Gwynne Richards
Discover one of the best books for logistics management in the modern era with 'Warehouse Management: The Definitive Guide to Improving Efficiency and Minimizing Costs in the Modern Warehouse.' This extensively updated fourth edition delves into the latest technologies, such as robotics, cobots, and AI, revolutionizing warehouse operations. Author Gwynne Richards offers expert insights and realistic solutions to optimize warehouse performance and improve efficiency. This effective distribution management book provides strategies and environmental initiatives to ensure a sustainable supply chain. Packed with real case studies and online resources, this book is an essential resource for distribution and logistics professionals.
Conclusion
Warehousing and distribution books have been a valuable resource for reference in the logistics field. While this compilation is not exhaustive, it offers a robust selection of warehouse management books that can effectively address various related challenges. Whether seeking insights into warehouse and transportation management or exploring other facets of supply chain management, logistics management, and procurement, the knowledge gained will be a worthwhile investment for future decision-making.
Read More
Transportation
Article | April 26, 2023
Enhance professional skills and knowledge in supply chain management by attending top industry events. Gain insights from thought leaders, connect with peers, and stay ahead of the competition.
Supply chain and logistics professionals face various challenges in improving supply chain efficiency and overcoming obstacles. The industry is complex and highly competitive, with external forces making it more challenging. Supply chain and logistics conferences help to address these challenges and promote a healthy international supply chain. In addition, the events will offer a comprehensive platform for professionals to understand the latest innovations & technologies and learn about digital transformation within the supply chain. Discover the latest insights, innovations, trends and more at the top 15 supply chain events to be held between May and December in 2023.
1. Swiss Supply Chain & Logistics Conference 2023
May 31- June 1, 2023 | Zurich (Switzerland)
The Swiss Supply Chain & Logistics Conference is a comprehensive platform uniting global stakeholders within the industry. The event focuses on presenting cutting-edge innovations and technologies, addressing industry challenges, and promoting environmentally friendly solutions. By fostering networking opportunities, the conference aims to facilitate business collaborations among participants. Attendees representing various stakeholders in the value network can expect to gain insights into creating agile, resilient, and sustainable supply chains while optimizing logistics operations. Esteemed speakers will discuss critical topics such as supply chain digitization, demand forecasting, and sustainable transportation practices, which directly impact businesses' bottom lines.
2. ASCM Connect 2023: Europe
June 27-28, 2023 | Belgium (Europe)
ASCM is set to host ASCM CONNECT 2023: Europe, a highly anticipated conference in Brussels. The event promises an extensive range of educational sessions covering the latest trends and developments in the supply chain field. Supply chain professionals attending the conference will allow them to connect with peers, gain insights from industry leaders, and explore advancements in the area. In addition, keynote speakers will share their corporate transformation journey, sustainability in the supply chain, resilience while disruptions, and their views on topics related to the digital supply chain. This event offers a platform for networking and knowledge sharing that can positively impact the growth and success of supply chain businesses.
3. Annual European Supply Chain Management Strategies Summit
November 7-8, 2023 | Munich (Germany)
The European Supply Chain Management Strategies Summit is a premier event that provides a unique platform for senior leadership to explore case studies and solutions in the supply chain industry in Europe and globally. This conference focuses on essential methods to enhance supply chain management. Attendees will gain insights into improving logistics and inventory management, implementing and optimizing IoT and new technologies, fostering collaboration and transparency with suppliers, and mitigating key and emerging risks. In addition, the summit offers an opportunity for supply chain businesses to contribute to the conversation and improve management practices.
4. Empack: The Future of Packaging Technology
November 29-30, 2023 | Madrid (Spain)
The upcoming 15th edition of Empack Madrid, scheduled at IFEMA, is focused on the future of packaging technology and promises to offer a transformative experience for professionals in the logistics and packaging sector. This innovation-driven event is a hub for networking, knowledge sharing, and business opportunities. Attendees will learn the latest advancements and updates that will optimize their supply chain operations within a few hours. Empack caters explicitly to designers, packaging managers, marketing professionals, product developers, sustainability advocates, and industrial packaging, labelling, printing, weighing, palletizing, and robotics experts. Additionally, the event features a key session with Jose Luis Gallego, a prominent naturalist, environmental disseminator, and writer, who will share valuable insights.
5. Future Supply Chain
November 28 - 29, 2023 | Torrey Pines (California)
The Logistics & Supply Chain Summit is designed to bring together supply chain and logistics professionals and key industry solution providers. The event provides a platform for engaging in one-to-one business meetings, participating in interactive seminars, and building valuable professional networks with the range of industry experts, including keynote speakers such as Clare Bottle (Chief Executive of UKWA), Richard Lim (Chief Executive Officer of Retail Economics), Jon Brewin (Business Development Manager of AutoStore System), and Jonathan Ogg (Senior Solution Architect of sofco Limited). The seminars and discussions at the summit cover a range of topics, including emerging technologies, innovative logistics solutions, and sustainable supply chain practices.
6. Deutsche Bank's 2023 Transportation Conference
August 15-16, 2023 | New York City (United States)
Deutsche Bank presents the highly anticipated 2023 Transportation Conference, an event that offers market-leading insights into the global transportation industry. The conference caters to logistics industry professionals with a comprehensive program, including one-on-one and group meetings, engaging fireside chats, and intimate small company dinners for networking. Renowned industry experts, including esteemed key speakers, will share their extensive knowledge and expertise on various logistics and transportation topics. Discussions will cover market dynamics, emerging trends, regulatory developments, and lucrative investment opportunities. The conference provides an invaluable platform for supply chain businesses to gain critical market intelligence, establish strategic partnerships, and capitalize on vast opportunities in the industry.
7. International Conference on Transportation and Development (ICTD 2023)
June 14, 2023 | Austin (Texas)
ASCE's Transportation & Development Institute (T&DI) has organized the co-located ICTD 2023 and Pavements 2023 conferences in partnership with TxDOT. The collaboration brings together global leaders in transportation, development, and pavements, offering an exceptional networking and knowledge-sharing platform for supply chain businesses. Professionals and researchers worldwide will convene to explore topics such as transportation strategies, cutting-edge technologies, infrastructure solutions, and pavement best practices. In addition, the influential key speakers, including Marc D. Williams, Carlos Braceras, Marie Dominguez, Butch Eley, Roger M. Millar Jr., Diane Gutierrez-Scaccetti, Lorie Tudor, and Eileen M. Velez Vega, will share industry-related insights and experiences.
8. Supply Chain Risk and Resilience Forum 2023
May 30 - June 1, 2023 | Berlin (Germany)
The Resilient Supply Chain Summit brings together 35+ experts to discuss new strategies and approaches to manage supply chain risks and build resilience in future crises. The conference provides deep-dive assessments of categories, supplier portfolios, and processes to surface potential issues, better understand risk exposure and vulnerabilities across the supply chain, and identify winning strategies for current and future challenges. Join the summit to gain insights from industry experts and improve your supply chain ecosystem.
9. Gartner Supply Chain Symposium/Xpo
June 5-7, 2023 | Barcelona (Spain)
In today's changing world, supply chains have become more crucial than ever, given their ability to navigate disruptions and manage risk while maximizing returns. Supply chain leaders can deliver profitably in times of uncertainty by leveraging their credibility, confidence, and commitment. Gartner Supply Chain Symposium/Xpo 2023 will explore big ideas and provide actionable insights to help supply chain leaders develop agile and resilient strategies, mitigate risk, respond to disruptions, pursue digital initiatives that drive growth, develop talent for the future, and prioritize technology investments.
10. Supply Chain USA 2023
June 13-14, 2023 | Chicago (United States)
Supply chain professionals, mark your calendars for the upcoming event in Chicago, where 900 executives from the supply chain ecosystem will convene to address the pressing need for resilient, customer-centric, ESG-compliant, cost-effective, and data-driven supply chains. The event is an opportunity to exchange insights, innovative solutions and best practices with industry heavyweights, leading technology providers, forward-thinking logistics organizations, Fortune 500 retailers and manufacturers, and government officials. In addition, the event will help the participants understand how to overcome the glaring weaknesses prevalent in fragmented, siloed, inflexible, and inefficient supply chains and emerge with the right strategies for a successful future.
11. 6th Edition Supply Chain Innovation Summit
June 15-16, 2023 | Amsterdam (Netherlands)
Supply chain management is undergoing a digital revolution that renders old fundamentals obsolete. As a result, companies must rethink and redesign their strategies to stay ahead of the new trends. The Supply Chain Digitalization Summit 2023 will provide an in-depth exploration of the latest advances and techniques in supply chain technology and innovation. Experts will cover every modern supply chain management aspect, from planning and strategy to risk management and customer focus. Gain insights from industry leaders that will help in transforming supply chain operations.
12. The Future of Supply Chain 2023
June 21-22, 2023 | Cleveland (Ohio)
The Future of Supply Chain will bring together executives, academics, and experts to share their knowledge, experience, and vision for the future of supply chain management. The event will feature captivating discussions and fast-paced demonstrations of emerging technologies that will shape the industry's future. In addition, attendees will have a chance to explore interactive sponsor kiosks and network with like-minded professionals. This year's conference will feature special topics such as the circular economy, blockchain, and last-mile delivery.
13. Digital Supply Chain Transformation 2023
October 3-4, 2023 | Biltmore (Miami)
The Digital Supply Chain Transformation Assembly is an exclusive gathering of industry experts, thought leaders, and visionaries at the forefront of digital transformation in the supply chain industry. The event provides an opportunity to learn from what the field's experienced and innovative minds share about the experiences for navigating the challenges of the digital era. Through interactive discussions, hands-on workshops, and insightful keynote speeches, attendees will gain practical insights and strategies for transforming their supply chains, improving operational efficiency, and enhancing customer experience.
14. Gartner Supply Chain Planning Summit 2023
November 29-30, 2023 | Phoenix (Arizona)
The Gartner Supply Chain Planning Summit 2023 is the right platform for supply chain planning leaders to learn about new strategies, insights and frameworks to tackle the challenges of network complexity, demand volatility, and supply disruptions. The event allows heads of Supply Chain Planning, S&OP, integrated business planning, demand planning and supply/inventory planning to connect and share their future vision. At the summit, attendees will gain actionable insights and drive resiliency to achieve sustainable business outcomes. Join now and shape the future of supply chain planning.
15. Supply Chain & Logistics Transformation Summit 2023
November 29- December 1, 2023 | Phoenix (Arizona)
The Resilient and Sustainable Supply Chain Summit will bring supply chain and logistics leaders to address the topics and learn from peers and industry experts how to accelerate digital adoption, transform the supply chain with new technologies, and build the leadership, team skills, and capabilities needed for long-term success. This summit will help professionals to stay ahead of the curve in the ever-changing supply chain management landscape. In addition, it will gain valuable insights into the latest trends, strategies and best practices for building resilient and sustainable supply chains that can withstand disruptions and meet the demands of a rapidly-changing world.
Conclusion
Professionals in the supply chain and logistics industry face challenges in improving efficiency and overcoming obstacles due to high competition, making it crucial to stay informed about the latest industry developments and best practices to succeed.
Attending the top supply chain conferences can provide an opportunity to address challenges, learn about the latest innovations & technologies, and maintain adequate supply chain operations. In addition, attending the events and conferences for supply chain opens up better possibilities for supply chain and logistics professionals to network, gain valuable insights, engage in peer-to-peer discussions and access resources.
Read More
Supply Chain
Article | May 22, 2023
Unlock operational efficiency and deliver exceptional customer service with a WMS. Learn how cloud-based WMS improves control, enhances customer service, and prepares businesses to develop & succeed.
Contents
1. Importance of Warehouse Management Systems
2. How Warehouse Management Systems Optimize Operations
2.1. Productivity Tracking
2.2. Inventory Control
2.3. Labor Management System
2.4. Slotting
2.5. Batching Logic
3. Essential Warehouse Operations Procedures
3.1. Inbound Logistics Process
3.2. Outbound Logistics Process
5. Conclusion
1. Importance of Warehouse Management Systems
A warehouse management system (WMS) is essential for optimizing warehouse operations and delivering exceptional customer service. There are five compelling reasons to consider implementing a WMS. Firstly, it enhances inventory control and management by reducing inventory levels, improving order fulfillment, and increasing accuracy. Secondly, it improves customer service and tracking through improved picking accuracy and automated shipment organization. Thirdly, a WMS boosts company productivity by adding warehouse efficiency and quality control to the fulfillment process. Fourthly, it provides a significant return on investment by improving sales accuracy, reducing errors, providing safe warehouse and simplifying customer support. Lastly, a good WMS integrates seamlessly with existing business management systems and adapts to evolving needs. Additionally, WMS enables businesses to meet compliance regulations through real-time data recording, enhanced business intelligence, and process automation.
2. How Warehouse Management Systems Optimize Operations
2.1. Productivity Tracking
Warehouse management systems (WMS) are crucial in optimizing operations by providing comprehensive productivity tracking tools. These systems capture and analyze key performance indicators (KPIs) such as order fulfillment rates, picking accuracy, and labor productivity. Organizations can identify bottlenecks, allocate resources effectively, and implement process improvements by tracking these metrics in real-time and generating insightful reports. With WMS productivity tracking, businesses gain a clear understanding of their operational efficiency and can make data-driven decisions to enhance overall performance.
2.2. Inventory Control
Efficient inventory control is essential for logistics warehouse management, and WMS solutions excel in this aspect. WMS provides real-time visibility into inventory levels, locations, and movements. Businesses can accurately track stock levels, monitor expiration dates, and implement automated replenishment warehouse processes. With advanced features like cycle counting and stock level alerts, WMS ensures inventory accuracy and reduces carrying costs. By optimizing inventory control, businesses can avoid stockouts, minimize excess stock, and improve order fulfillment rates, enhancing customer satisfaction.
2.3. Labor Management System
WMS incorporates a robust labor management system that enables businesses to allocate and manage their workforce effectively. These systems provide tools for labor planning, task allocation, and performance tracking. WMS optimizes labor allocation by assigning tasks based on employee skills, availability, and workload. By monitoring labor productivity and efficiency, businesses can identify opportunities for improvement and implement training programs to enhance employee
performance. With WMS labor management capabilities, organizations optimize labor costs, minimize overtime, and improve overall operational efficiency.
2.4. Slotting
Strategic slotting is a critical component of warehouse optimization, and WMS offers advanced slotting capabilities. By analyzing data on product demand, turnover rates, and order frequency, WMS determines the optimal locations for different products within the warehouse. Efficient slotting reduces travel time, minimizes congestion, and streamlines order picking. WMS enables businesses to assign appropriate storage locations based on product size, weight, and velocity. By optimizing slotting strategies, organizations can significantly enhance picking efficiency, reduce errors, and improve overall warehouse productivity.
2.5. Batching Logic
Batching logic is a key feature of WMS that enhances order-picking efficiency. WMS intelligently groups multiple orders with similar product requirements, locations, or delivery routes. By consolidating these orders into batches, the system enables batch picking, where a picker can fulfill multiple orders in a single trip through the warehouse. Batching logic reduces travel time, minimizes labor costs, and increases order picking speed. By maximizing picking efficiency, businesses can improve order fulfillment rates, reduce order cycle time, and meet customer expectations effectively.
3. Essential Warehouse Operations Procedures
A robust distribution center network serves as the backbone of operations, transforming raw materials into finished products and ensuring their timely delivery to customers. To gain a comprehensive view of logistics network and improve supply chain visibility, it's crucial to understand the distinction between inbound and outbound logistics.
3.1. Inbound Logistics Process
Inbound logistics encompasses the services required to bring materials and goods into businesses. This includes transportation, storage, and delivery processes. With the help of warehouse management systems (WMS), purchasing can be streamlined by synchronizing vendor details and inventory control levels. WMS allows efficient receipt scanning and guides warehouse staff to shelve items accurately. It also recommends optimal put-away, slotting, and storage space utilization techniques. Additionally, WMS facilitates reverse logistics by providing real-time information on product availability, enabling timely restocking and preventing stockouts.
3.2. Outbound Logistics Process
Outbound logistics focuses on the storage, transportation, and delivery systems that ensures finished products reach their final destination. WMS plays a vital role in this process as well. It enables accurate order picking through barcode or RFID scanners, reducing errors and ensuring the right products are chosen. Warehouse management processes integrated with WMS can automate product packaging, allowing for differentiation across sizes and optimizing packaging channels. Moreover, WMS simplifies printing shipping labels, price tags, logos, and other necessary documentation, eliminating manual data input and reducing human errors. WMS enhances the overall customer experience and minimizes fulfillment errors by ensuring timely delivery and notifying customers.
4. Implementing Cloud Warehouse Management Systems to improve productivity
Using a cloud-based warehouse management system offers several advantages for businesses looking to optimize their inventory control and streamline operations in complex distribution environments. Cloud supply chain management solutions provide benefits like multi-warehouse tracking, sales forecasting, and on-time delivery. Here are three key benefits of implementing a cloud WMS:
Increased control over business growth: Cloud-based WMS provides real-time visibility into inventory, allowing businesses to manage operations and make informed decisions efficiently. With automatic updates and centralized access, stakeholders can access relevant information anytime, enabling better control over business growth and flexibility to adapt to changing market demands.
Improved customer service: A cloud WMS empowers teams to track shipments, update arrival dates, and effectively manage the supply chain. It enables seamless communication and collaboration across the organization, ensuring timely deliveries and enhancing customer satisfaction. Efficiently conveying information leads to better customer service and a competitive edge.
Preparedness for upcoming changes: Cloud WMS offers an affordable and scalable warehousing solution. With cloud computing, businesses can easily adjust resources to meet fluctuating demands and seasonal changes. The ‘self-service’ access to WMS applications in the cloud allows for increased agility and quick adaptation to evolving business needs. Unlike traditional self-hosted systems, cloud WMS eliminates the need for upfront hardware investments and provides seamless scalability.
5. Conclusion
In the rapidly evolving business landscape, a warehouse management system (WMS) holds immense importance for organizations aiming to optimize their operations. As we look to the future, the role of WMS becomes even more crucial. With advancements in technology and the advent of new platforms, a cloud-based WMS offers unparalleled integration possibilities. By harnessing the power of cloud supply chain planning systems, businesses can gain better control over their inventory and navigate the complexities of modern distribution environments. The benefits are significant: increased control over business growth, improved customer service through real-time tracking, and preparedness for upcoming changes. By embracing cloud, WMS empowers businesses to stay agile, enhance productivity, and drive sustainable success in the dynamic business landscape of the future.
Read More
Article | April 20, 2021
You might be wondering what the benefits are of benchmarking. Well, imagine you are training for a 100 metre sprint in your district. What would be the key number, or metric that you would need to know?
It would, of course, be what the winning time was when this race was last run in your district. Without that information, you don’t know what you’re trying to target. It would be impossible to know if you’ll have any chance at all of winning the race.
It’s exactly the same in business. If, for example, you are concerned about the pick rates in your warehouse, or your transport costs, or your inventory accuracy, benchmarking can help you because it can show you exactly where your performance is compared to others in your industry.
A few years ago, I was working with an automotive parts business. They had a little issue with their picking productivity in the warehouse. They wondered how good it was, whether they could improve it. They actually thought it was okay.
We looked at the figures and compared them with other businesses. This helped us realise that their picking productivity should be three times better than it was. And believe it or not, over a few months they did begin to improve their productivity.
Why? Because benchmarking opened their eyes to the fact that they were at a level quite far below others in the industry.
That’s the beauty of benchmarking. Until you know what others are doing, you can’t be sure how good your performance is.
If you’ve never tried benchmarking, there are three ways you could do it.
1. Informal Benchmarking
This exercise would involve you measuring particular functions or aspects of your business and comparing that against other parts of your business. Let’s say you have a warehouse operating in one city and another operating in another city. You might start to measure the same metrics and see which one is performing better.
You might know other people in the industry who are also operating warehouses so you might agree to share some data with them.
This is probably the easiest way to start off, but it has some downsides:
You’re only measuring against a very small sample size. If all of you in the pool are not that good, how would you know what good is?
You have to make sure that the businesses are similar and you are measuring things in exactly the same way. It’s very important in benchmarking to have a standard way of applying the metric.
2. Formal Benchmarking
This can work for much larger businesses. Perhaps you have operations in many different countries. You could agree a formal structure for how you are going to measure performance. You could do monthly or quarterly benchmarks with all the parts of your international organisation. You could learn from each other and share best practice.
This method is okay but you’re not getting access to a very large pool of results to measure yourself against. You will find that companies are very reluctant to give out benchmarking data. You might also be operating in an environment where the performance is quite low right across the business.
3. Hire a Professional Benchmarking Firm
This is the ultimate way to do it, although there are not a lot of professional benchmarking firms such as ours around. If you do manage to find one, you will quickly realise that there are significant benefits to be had by bringing in the professionals:
The metrics are put together in exactly the same way: When we do a benchmarking exercise for our consulting clients, we go through a very robust data-gathering process and then make sure all the costs, for example, are in the same buckets as everyone else’s in the database.
You gain access to a big pool of results: Professionals have measured hundreds, if not thousands, of companies. This enables you to say, ‘Our company is this size, it operates in this industry, these are the characteristics of our supply chain, who else in that pool of results is like us? We want to be measured against them.”
It’s no good measuring the performance of a grocery retailer, for example, against an industrial product supplier. They have different supply chains. You need to be measuring like with like.
Read More