What is Warehouse Automation?

As companies and warehouse managers look to streamline operations, improve efficiency and production, and reduce costs, warehouse automation is on the rise. But, people have a very different idea of what warehouse automation is. From robots to automated processes, warehouse automation encompasses automated technologies that promise to increase productivity by leaps and bounds.

Spotlight

Purolator International

Purolator International, the U.S. subsidary of Purolator, Inc., specializes in the air and surface forwarding of courier and freight shipments — as well as logistics and customs clearance services — to, from, and within North America. Purolator International has received numerous industry awards for its superior service and innovative solutions, including “100 Great Supply Chain Projects” by Supply & Demand Chain Executive magazine, “Top 100 Great Supply Chain Partners” list by Supply Chain Brain magazine, “Top 100 3PL Providers” by Inbound Logistics, and Logistics Management’s “Quest for Quality Award.”

OTHER ARTICLES
Management

How AI and automation could impact supply chain roles

Article | June 21, 2023

Innovations such as AI and automation have been tipped to kickstart the Fourth Revolution. While the technology is being widely adopted, it is constantly evolving. Therefore, there is uncertainty surrounding its overall impact, particularly on professional roles within the supply chain. Some fear that the technology will replace its human counterparts, while other experts suggest it will work in unison with humans, supporting them to focus on higher value opportunities. Amidst all of this uncertainty one thing is for certain: AI and automation will change how we operate.

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Supply Chain

Supply Chain Peak Season Technology: Are Your Systems Updated & Ready?

Article | May 22, 2023

Supply chain peak season technology aids supply chain leaders in understanding their operations, unlocking insights, reviewing performance, and much more. In conjunction with the rise of e-commerce and ongoing demand for more products, faster service, and better supply chain performance, the entire year begins to take on the characteristics of supply chain peak season which traditionally has occurred during the time period after Labor Day through returns season in January.

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Supply Chain

Predicting the Future of the Logistics Industry

Article | May 26, 2023

Introduction From warehouse robots to delivery drones, the supply chain is experiencing a tremendous upheaval. AI promises a totally autonomous and self-organized future supply chain. A fleet of vehicles utilizing a swarm algorithm can enhance cargo yard throughput; a trusted peer-to-peer ledger on blockchain architecture could change compliance in the sector; and wearables, mobile robotics, and machine learning technologies could speed up order fulfilment. IOT e-brokerage solutions can link shops to couriers and transporters with a click. Tomorrow's supply chain will be leaner, quicker, and self-organized. A few innovative technologies will fuel this unparalleled rate of change over the next 15 years. Here are the major technologies that are shaping the future of the logistics industry. Logistics Technologies for the Future Shipment Tracking Systems Previously, customers ordered shipments, had an anticipated arrival date, and then were kept in the dark until they chose to call. Customers can now access shipping and tracking systems around-the-clock due to developments in the internet and software. This not only enhances the customer experience (cx), but it also saves the business time and money. Internet of Things (IoT) The IoT reduces costs and delays by minimizing hazards in the supply chain. Cabs, cargo ships, trains, etc., have sensors that link to an alarm system or dispatcher. These sensors analyze and communicate information to the crew, who learns about hidden threats. IoT isn't a new technology, but it continues to influence logistics by improving in-transit visibility and delivery. Radio Frequency Identification (RFID) RFID technology has been used for a few years to monitor inventories labor-efficiently. A product tag or sensor produces radio waves. The company processes the data. RFID tags are similar to barcodes, but their faster information transport and data processing appeal to companies and the direction of technology. Many organizations use RFID tags to track containers in warehouses. Enhanced GPS Accuracy Almost everyone utilizes GPS on their vehicles or smartphones. These devices' accuracy has improved over time, assisting lost drivers and enhancing the supply chain. By monitoring truck locations and boosting hauls with current traffic data, GPS increases efficiency and customer satisfaction. Closing Lines Unprecedented times have produced unprecedented transformations that will last for generations. Changing demographics, technology improvements, and COVID-19 impacts are altering global supply networks. We must understand the driving factors and act on what we learn to adapt and rise to the situation. For the sake of our current workforce and future generations.

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Software and Technology

Transform Supply Chain with Effective Demand Forecasting Techniques

Article | April 10, 2023

Efficient demand forecasting techniques transform supply chain management, help optimize inventory levels, streamline operations, improve customer satisfaction, and achieve a competitive edge. Contents 1. How Accurate Demand Forecasting Impacts Business Operations and Profitability? 2. Navigating the Pitfalls of Traditional Demand Forecasting 2.1 Limitations of Manual Forecasting Methods 2.2 Inaccuracy and Inconsistency in Demand Prediction 2.3 Multiple Products and Markets Challenges 2.4 Influence of External Factors on Demand Forecasting 3. Advanced Demand Forecasting Techniques for Supply Chain Management 3.1 Statistical Forecasting 3.2 Collaborative Demand Planning 3.3 Demand Sensing and Real-time Data Analytics 3.4 Agile Supply Chain Management Practices 4 Summing up 1. How Accurate Demand Forecasting Impacts Business Operations and Profitability? Accurate demand forecasting plays a vital role in determining the operations and profitability of a business. By anticipating future demand, companies can more effectively plan their production, inventory management, and supply chain activities to meet customer needs while minimizing costs. Additionally, accurate demand forecasting can aid businesses in enhancing customer satisfaction by proactively meeting customer needs and expectations, improving customer experiences and increasing customer loyalty. To generate actionable insights that drive informed decision-making, businesses must leverage advanced analytics and predictive modeling techniques that combine data from various sources with industry-specific knowledge and expertise. “Businesses that leverage advanced analytics and predictive modeling techniques for demand forecasting report an average of 5% improvement in their supply chain efficiency.” (Source: A survey by Deloitte) Supply chain businesses frequently rely on sales data from the past, which may not be sufficient in the complex and rapidly changing business environment. Businesses might not observe an improvement in operations and profitability if they rely solely on conventional methods. 2. Navigating the Pitfalls of Traditional Demand Forecasting As businesses strive to optimize their supply chain operations and meet customer demand, traditional demand forecasting methods can often hinder their efforts. In this context, it is essential to navigate the pitfalls of such techniques to achieve success in supply chain management. 2.1 Limitations of Manual Forecasting Methods Manual forecasting methods have limitations that can affect demand forecasting accuracy in supply chain management. Frequently based on historical data, these methods can overlook emerging trends in supply chain management and alterations in customer behavior. In addition, manual processes are time-consuming, prone to error, and incapable of incorporating real-time supply chain data. As a result, businesses struggle to optimize supply chain operations and meet customer demand. In addition, traditional forecasting methods can influence the ability to accurately predict demand, resulting in overstocked inventory, delivery delays, and, ultimately, poor customer satisfaction. Inaccurate demand forecasts can also result in poor purchasing decisions and increased carrying costs, negatively impacting profitability. 2.2 Inaccuracy and Inconsistency in Demand Prediction Inaccuracy and inconsistency in demand forecasting pose significant obstacles in managing the supply chain. This is the case in the dynamic business environment, where market conditions can change rapidly, making it challenging for companies to keep up with shifting demand patterns. As traditional demand forecasting methods depend heavily on historical data, they produce inaccurate forecasts that do not reflect real-time market changes. In addition, inconsistency in demand forecasting can also result in a mismatch between supply and demand, leading to missed opportunities or excess inventory. As a result, creating an effect on company’s bottom line in addition to customer satisfaction. 2.3 Multiple Products and Markets Challenges Accurate demand forecasting is crucial to the success of supply chain management. When there are multiple products and markets to manage, it becomes a challenge for traditional demand forecasting. Different products and markets may have varying demand patterns and drivers, making it difficult for businesses to accurately forecast demand. Manual processes and siloed data can hinder visibility and the ability to identify cross-product or cross-market trends, making supply chain optimization operations and meeting customer demand more complex. Managing multiple products and markets is one of the challenges of traditional demand forecasting when businesses operate in various markets with varying customer preferences and demand patterns for products. 2.4 Influence of External Factors on Demand Forecasting External factors can significantly impact the demand forecasting accuracy for supply chain optimization. These factors are often unpredictable, and conventional methods may not account for them. The external factors affecting the supply chain include natural disasters, economic recessions, and sudden changes in consumer behavior. In addition, political and regulatory modifications, such as tariffs or trade agreements, can affect the supply and demand of particular products. Therefore, businesses must incorporate these external factors into their demand forecasting models and advance the process, as traditional demand forecasting methods cannot predict accurate future demand patterns and ensure optimal supply chain operations. 3. Advanced Demand Forecasting Techniques for Supply Chain Management To avoid the above-mentioned pitfalls, companies need to adopt advanced demand forecasting techniques that enable capturing and analyzing huge data from various sources to generate accurate and real-time demand forecasts. 3.1 Statistical Forecasting Statistical forecasting is an advanced method for demand forecasting in supply chain management that utilizes complex algorithms and statistical models to analyze historical data, identify trends, and generate forecasts. This method employs numerous statistical techniques, including regression analysis, time-series analysis, and exponential smoothing, among others. Statistical forecasting can help businesses overcome some of the limitations of traditional manual forecasting methods because it is more objective, data-driven, and capable of identifying trends and patterns which are not apparent with manual forecasting methods. As a result, by utilizing statistical forecasting, businesses can increase demand forecasting accuracy, optimize inventory management, and better align supply and demand, resulting in enhanced customer satisfaction, greater efficiency, and lower costs. 3.2 Collaborative Demand Planning Collaborative Demand Planning combines intensive forecasting algorithms to predict future demand and a set of ML techniques to achieve better demand forecasting. It involves collaboration between suppliers, customers, and other stakeholders. The advanced data and insights sharing technique improve the comprehensive understanding of demand drivers and trends, leading to more accurate demand forecasting. The collaborative approach enables real-time adjustments to demand forecasts, which can help businesses respond promptly to market conditions and customer demand changes. In addition, using advanced analytics and machine learning algorithms can help identify patterns and trends that would otherwise go unnoticed. That enables businesses to optimize inventory levels, reduce under and overstocking, and enhance customer service levels. In the dynamic business environment, it helps transform the supply chain that is better equipped to meet the ever-changing demands of customers. 3.3 Demand Sensing and Real-time Data Analytics Demand Sensing and Real-time Data Analytics are advanced demand forecasting techniques that can assist businesses in overcoming the challenges that multiple products and markets pose to the supply chain. By utilizing real-time data from various sources, such as social media, point-of-sale systems, and weather reports, businesses can better understand customer demand patterns, adjust inventory and production planning, reduce delay, and increase responsiveness. In addition to implementing demand sensing, businesses can begin with sell-in data obtained from supply chain planning or an ERP system in supply chain management and then incorporate all relevant data sources and external factors to broaden the forecasting horizon. 3.4 Agile Supply Chain Management Practices Agile supply chain management practices are a collection of methodologies and strategies emphasizing supply chain operations' adaptability, responsiveness, and flexibility. These practices involve utilizing real-time data analytics, collaborative planning, and other advanced technologies to enable businesses to respond swiftly to changes in customer demand, market conditions, and other external factors. Adopting an agile model allows the organization to act swiftly and decisively and achieve successful business outcomes despite adverse conditions. Agile supply chain management practices can give companies greater visibility and control over their supply chains, enabling them to adapt more effectively and efficiently to fluctuating market conditions in the context of external factors influencing demand forecasting. By cultivating a culture of continuous improvement, innovation, and customer value, agile supply chain management practices have the potential to transform into modern supply chain. 4. Summing up Demand forecasting accuracy is crucial for supply chain management and profitability. Manual forecasting methods hinder operational optimization and customer demand fulfillment. Customer satisfaction, purchasing decisions, and carrying costs suffer from inaccurate forecasting. In order to avoid these pitfalls, businesses can leverage statistical forecasting and collaborative demand. These methods recognize trends and patterns, optimize inventory levels, reduce over- and under-stocking, and improve customer service using advanced analytics and machine learning algorithms. As the supply chain evolves and becomes more complex, businesses must adopt advanced demand forecasting techniques. Implementing these techniques will enable businesses to optimize their supply chain management by better-aligning supply and demand, resulting in increased productivity, decreased costs, and ultimately increased profits.

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Spotlight

Purolator International

Purolator International, the U.S. subsidary of Purolator, Inc., specializes in the air and surface forwarding of courier and freight shipments — as well as logistics and customs clearance services — to, from, and within North America. Purolator International has received numerous industry awards for its superior service and innovative solutions, including “100 Great Supply Chain Projects” by Supply & Demand Chain Executive magazine, “Top 100 Great Supply Chain Partners” list by Supply Chain Brain magazine, “Top 100 3PL Providers” by Inbound Logistics, and Logistics Management’s “Quest for Quality Award.”

Related News

Supply Chain

Ferguson and Trimble Team Up to Digitalize Construction Supply Chain

Trimble Inc | November 08, 2023

Ferguson joins Trimble Supplier Xchange, streamlining the construction supply chain. Trimble's Supplier Xchange handles 10,000+ digital connections, 18B in monthly quotes. This integration automates pricing info to purchase orders, reducing errors and streamlining workflows. Trimble, a leading technology, software, and services solutions provider for the architecture, engineering, and construction (AEC) industry, and Ferguson have recently announced a significant development in the construction supply chain. Ferguson locations nationwide have officially joined the Trimble Supplier Xchange digital pricing and procurement network. This development marks a pivotal step and further digitalizes and streamlines construction supply chain operations, benefiting both mechanical and commercial customers. Furthermore, it enhances efficiency between construction teams and their most crucial business partners. Trimble's Supplier Xchange network currently facilitates over 10,000 digital connections between specialty subcontractors and their preferred suppliers. It handles an impressive average of 130,000 quote requests every month, with an average total value of USD 18 billion per month. The integration between Ferguson and Supplier Xchange enables contractors to access up-to-date, contracted pricing information and seamlessly convert it into a purchase order (PO). This PO flows directly into the contractor's Enterprise Resource Planning (ERP) system, ensuring that the order is placed and financially accounted for in the ERP system without delay. This streamlined process significantly reduces the time required and minimizes errors typically associated with manual data entry, thanks to the automatic synchronization of the purchase order. By becoming a part of the Supplier Xchange network, Ferguson, a prominent commercial mechanical distributor in the United States, is proactively addressing the common pain points faced by contractors in their day-to-day workflows. Tom Sullivan, Commercial Construction Services and Technology Director at Ferguson highlighted that prioritizing digital connections with their customers was of utmost importance. He explained that as their customers are increasingly looking for ways to cut costs and enhance efficiency, accuracy, and timeliness, Supplier Xchange would empower them to offer real-time customer-specific information. This would effectively reduce the manual processes and time needed in the workflows related to estimating, Virtual Design and Construction (VDC), purchasing, project management, and accounting. The official announcement took place at Trimble Dimensions 2023, where both Ferguson and Trimble are showcasing the Supplier Xchange network. Trimble Construction Management Solutions' Vice President and General Manager Lawrence Smith emphasized that it had never been more crucial to integrate technology solutions to enhance the speed, accuracy, and seamlessness of information sharing across the construction supply chain. He stated that the data collaboration between Ferguson and Trimble was delivering increased efficiency, precision, and swiftness in their customers' workflows, encompassing estimating, procurement, purchasing, accounting, and project management.

Read More

Transportation

ACERTUS Unveils New Transportation Management System for Auto Shippers

ACERTUS | November 07, 2023

ACERTUS, a leading automotive logistics-as-a-service platform, has unveiled its new Transportation Management System (TMS). This cutting-edge system grants vehicle shippers unparalleled visibility into their operations, featuring real-time GPS tracking, advanced digital inspection data, automated reporting, and customized data visualization. By harnessing the power of machine learning and seamless connectivity with ACERTUS' digitally-enabled transport network, this platform successfully addresses a long-standing challenge within the vehicle shipping process—namely, the lack of transparency regarding asset location as it traverses the supply chain. Trent Broberg, the Chief Executive Officer at ACERTUS, remarked that modern-day technology has made it extremely easy to track products ordered online during the delivery process. However, there still existed substantial blind spots when it came to shipping cars. In this context, he explained that their new Transportation Management System is driving the industry forward by providing shippers with real-time vehicle visibility, modernizing the process, and eliminating guesswork. The TMS connects shippers with the largest multimodal transport network of carriers and drive-away drivers in North America. It simplifies and streamlines auto shipping, offering instant quotes, single and multi-VIN ordering, standard and expedited shipping rates, and API connectivity for seamless integration with existing operating systems. This release represents ACERTUS' ongoing commitment to delivering advanced, proprietary products that enhance automotive supply chain management. About ACERTUS ACERTUS is a leading omnichannel automotive logistics as a service platform that provides integrated end-to-end solutions for vehicle lifecycle management. By placing a strong emphasis on technology and innovation, ACERTUS offers a comprehensive suite of services, including vehicle storage, transport, maintenance, registration, title, care & maintenance, repossession, freight transport and compliance services, among others. The company consolidates these services under one roof, thereby significantly enhancing efficiency and reliability for its customers throughout the entire vehicle journey.

Read More

Supply Chain

Imperial Dade Advances Growth with Acquisition of Advance Shipping Supplies

Imperial Dade | November 06, 2023

Imperial Dade acquires Advance Shipping Supplies, Inc. as its 75th acquisition. Imperial Dade maintains its 15-year growth strategy, combining organic initiatives and acquisitions. Dave Waite, President of Advance Shipping Supplies, emphasizes the company's legacy and commitment to customer service as it joins Imperial Dade. Imperial Dade, a prominent distributor specializing in food service packaging, printing papers, and janitorial supplies, has recently announced its acquisition of Advance Shipping Supplies, Inc. This transaction marks the 75th acquisition made by Imperial Dade under the leadership of Robert and Jason Tillis, who serve as the Chairman and CEO of the company, respectively. The specific financial details of this private transaction have not been disclosed. Imperial Dade maintains its unwavering commitment to the strategic direction established over 15 years ago. This direction involves sustained growth through a combination of organic initiatives and a carefully managed acquisition process. Advance Shipping Supplies Inc., established in 1985, has a remarkable 38-year track record as a leading distributor of industrial supplies, packaging materials, and janitorial products. Under the guidance of its founder, Dave Waite, Advance continues to be a critical supplier in the Ontario market, delivering essential products to its clientele. The company places a strong emphasis on customer service and is strategically positioned to ensure prompt and accurate deliveries. By leveraging the extensive capabilities of Imperial Dade Canada's top-tier platform, Advance's customers can look forward to receiving the same exceptional customized service, now complemented by an even broader range of products and solutions. Jason Tillis, the CEO of Imperial Dade, expressed his warm welcome to the Advance family. He noted that Advance possessed a dedicated customer base and a strong commitment to delivering an exceptional customer experience, which, in his view, made it a valuable addition to their expanding North American platform. Stephane Lapointe, the President of Imperial Dade Canada, added that partnering with Advance marked another significant stride in their objective of becoming the leading national specialty distributor of industrial, food service, and janitorial products. He also mentioned Imperial Dade's eagerness to build upon its existing success and to continually explore ways to enhance its service to both customers and vendor partners. Dave Waite, the President of Advance Shipping Supplies, Inc., stated that the legacy created by Advance over the past approximately 40 years would serve as a strong foundation for Imperial Dade's future growth. He expressed that, under the guidance of Imperial Dade, they would maintain their commitment to delivering exceptional customer service while also expediting the growth they had witnessed in recent years.

Read More

Supply Chain

Ferguson and Trimble Team Up to Digitalize Construction Supply Chain

Trimble Inc | November 08, 2023

Ferguson joins Trimble Supplier Xchange, streamlining the construction supply chain. Trimble's Supplier Xchange handles 10,000+ digital connections, 18B in monthly quotes. This integration automates pricing info to purchase orders, reducing errors and streamlining workflows. Trimble, a leading technology, software, and services solutions provider for the architecture, engineering, and construction (AEC) industry, and Ferguson have recently announced a significant development in the construction supply chain. Ferguson locations nationwide have officially joined the Trimble Supplier Xchange digital pricing and procurement network. This development marks a pivotal step and further digitalizes and streamlines construction supply chain operations, benefiting both mechanical and commercial customers. Furthermore, it enhances efficiency between construction teams and their most crucial business partners. Trimble's Supplier Xchange network currently facilitates over 10,000 digital connections between specialty subcontractors and their preferred suppliers. It handles an impressive average of 130,000 quote requests every month, with an average total value of USD 18 billion per month. The integration between Ferguson and Supplier Xchange enables contractors to access up-to-date, contracted pricing information and seamlessly convert it into a purchase order (PO). This PO flows directly into the contractor's Enterprise Resource Planning (ERP) system, ensuring that the order is placed and financially accounted for in the ERP system without delay. This streamlined process significantly reduces the time required and minimizes errors typically associated with manual data entry, thanks to the automatic synchronization of the purchase order. By becoming a part of the Supplier Xchange network, Ferguson, a prominent commercial mechanical distributor in the United States, is proactively addressing the common pain points faced by contractors in their day-to-day workflows. Tom Sullivan, Commercial Construction Services and Technology Director at Ferguson highlighted that prioritizing digital connections with their customers was of utmost importance. He explained that as their customers are increasingly looking for ways to cut costs and enhance efficiency, accuracy, and timeliness, Supplier Xchange would empower them to offer real-time customer-specific information. This would effectively reduce the manual processes and time needed in the workflows related to estimating, Virtual Design and Construction (VDC), purchasing, project management, and accounting. The official announcement took place at Trimble Dimensions 2023, where both Ferguson and Trimble are showcasing the Supplier Xchange network. Trimble Construction Management Solutions' Vice President and General Manager Lawrence Smith emphasized that it had never been more crucial to integrate technology solutions to enhance the speed, accuracy, and seamlessness of information sharing across the construction supply chain. He stated that the data collaboration between Ferguson and Trimble was delivering increased efficiency, precision, and swiftness in their customers' workflows, encompassing estimating, procurement, purchasing, accounting, and project management.

Read More

Transportation

ACERTUS Unveils New Transportation Management System for Auto Shippers

ACERTUS | November 07, 2023

ACERTUS, a leading automotive logistics-as-a-service platform, has unveiled its new Transportation Management System (TMS). This cutting-edge system grants vehicle shippers unparalleled visibility into their operations, featuring real-time GPS tracking, advanced digital inspection data, automated reporting, and customized data visualization. By harnessing the power of machine learning and seamless connectivity with ACERTUS' digitally-enabled transport network, this platform successfully addresses a long-standing challenge within the vehicle shipping process—namely, the lack of transparency regarding asset location as it traverses the supply chain. Trent Broberg, the Chief Executive Officer at ACERTUS, remarked that modern-day technology has made it extremely easy to track products ordered online during the delivery process. However, there still existed substantial blind spots when it came to shipping cars. In this context, he explained that their new Transportation Management System is driving the industry forward by providing shippers with real-time vehicle visibility, modernizing the process, and eliminating guesswork. The TMS connects shippers with the largest multimodal transport network of carriers and drive-away drivers in North America. It simplifies and streamlines auto shipping, offering instant quotes, single and multi-VIN ordering, standard and expedited shipping rates, and API connectivity for seamless integration with existing operating systems. This release represents ACERTUS' ongoing commitment to delivering advanced, proprietary products that enhance automotive supply chain management. About ACERTUS ACERTUS is a leading omnichannel automotive logistics as a service platform that provides integrated end-to-end solutions for vehicle lifecycle management. By placing a strong emphasis on technology and innovation, ACERTUS offers a comprehensive suite of services, including vehicle storage, transport, maintenance, registration, title, care & maintenance, repossession, freight transport and compliance services, among others. The company consolidates these services under one roof, thereby significantly enhancing efficiency and reliability for its customers throughout the entire vehicle journey.

Read More

Supply Chain

Imperial Dade Advances Growth with Acquisition of Advance Shipping Supplies

Imperial Dade | November 06, 2023

Imperial Dade acquires Advance Shipping Supplies, Inc. as its 75th acquisition. Imperial Dade maintains its 15-year growth strategy, combining organic initiatives and acquisitions. Dave Waite, President of Advance Shipping Supplies, emphasizes the company's legacy and commitment to customer service as it joins Imperial Dade. Imperial Dade, a prominent distributor specializing in food service packaging, printing papers, and janitorial supplies, has recently announced its acquisition of Advance Shipping Supplies, Inc. This transaction marks the 75th acquisition made by Imperial Dade under the leadership of Robert and Jason Tillis, who serve as the Chairman and CEO of the company, respectively. The specific financial details of this private transaction have not been disclosed. Imperial Dade maintains its unwavering commitment to the strategic direction established over 15 years ago. This direction involves sustained growth through a combination of organic initiatives and a carefully managed acquisition process. Advance Shipping Supplies Inc., established in 1985, has a remarkable 38-year track record as a leading distributor of industrial supplies, packaging materials, and janitorial products. Under the guidance of its founder, Dave Waite, Advance continues to be a critical supplier in the Ontario market, delivering essential products to its clientele. The company places a strong emphasis on customer service and is strategically positioned to ensure prompt and accurate deliveries. By leveraging the extensive capabilities of Imperial Dade Canada's top-tier platform, Advance's customers can look forward to receiving the same exceptional customized service, now complemented by an even broader range of products and solutions. Jason Tillis, the CEO of Imperial Dade, expressed his warm welcome to the Advance family. He noted that Advance possessed a dedicated customer base and a strong commitment to delivering an exceptional customer experience, which, in his view, made it a valuable addition to their expanding North American platform. Stephane Lapointe, the President of Imperial Dade Canada, added that partnering with Advance marked another significant stride in their objective of becoming the leading national specialty distributor of industrial, food service, and janitorial products. He also mentioned Imperial Dade's eagerness to build upon its existing success and to continually explore ways to enhance its service to both customers and vendor partners. Dave Waite, the President of Advance Shipping Supplies, Inc., stated that the legacy created by Advance over the past approximately 40 years would serve as a strong foundation for Imperial Dade's future growth. He expressed that, under the guidance of Imperial Dade, they would maintain their commitment to delivering exceptional customer service while also expediting the growth they had witnessed in recent years.

Read More

Events