On February 13, 2023, one of the leading global end-to-end logistics providers, SEKO Logistics, collaborated with PayPal's Happy Returns. This collaboration will allow SEKO Logistics' shoppers to utilize Happy Returns' hassle-free, in-person Return Bars.
Happy Returns, with a nationwide network of Return Bars, provides shoppers with a convenient solution for returning online purchases. With 5,000+ Return Bar locations, the company offers consumers the easiest ways to return items to a growing list of over 500 top brands, now including SEKO clients. In addition, in-person returns through Return Bars are helpful for merchants, consumers, and the environment.
As mentioned in the Happy Returns White Paper from 2020, compared to mail-in returns, this method can save shops up to 40%. When customers use Return Bar, their returns are grouped with those of other retailers before being shipped. This results in substantial shipping cost savings. Customers will be overjoyed if they are able to get instantaneous approval for exchanges, store credits, or refunds at a return bar. Using Happy Returns reduces the time spent on returns and exchanges, allowing customer service representatives to focus on other issues. By automating the returns and exchanges process, the provider frees up customer service agents' time to deal with more pressing matters.
SEKO OmniReturns simplifies returns through its online portal. Shoppers select "Drop-off In-Person" to return at any of Happy Returns' 5,000 Return Bars locations. They drop off their item with a QR code and no box or label. Returns are aggregated and shipped to a regional Return Hub in reusable totes. Store credits, refunds, and exchanges are approved immediately. Items are sorted, bulk-boxed, and returned to a SEKO Hub.
About SEKO Logistics
SEKO Logistics, a complete provider of Supply Chain Solutions, was established in 1976. The company’s headquarters is in Schaumburg, Illinois and operates from a single office in Chicago. It is an end-to-end logistics partner worldwide that connects from the factory to the consumer. SEKO provides long-term, client-first service, expert reliability, and shipping solutions driven by technology and gives customers a competitive edge through their supply chains. In addition, SEKO helps clients keep up with the speed of global business, with more than 150 offices in 60+ countries.