Pivotree Inc., a leading frictionless commerce solutions company, recently announced its partnership with Newmine, a retail technology leader and developer of Chief Returns Officer® solution, to improve supply chain agility and resiliency with a new merchandise returns reduction joint offering.
Newmine lets retailers and consumer brands rethink product returns. The synergies created with Newmine's Chief Returns Officer® solution and Pivotree's supply chain portfolio, which comprises WMS (Warehouse management system) and OMS (Order Management System) solutions, will help retailers by providing reasons why their products were returned, and a collaborative workflow to take corrective action. This allows retailers reduce supply chain strain and prevent future returns.
Pivotree offers warehousing solutions with its robust and feature-rich WMS, which reduces expenses, improves order fulfillment, and removes warehouse friction.
"We know that high return rates have become one of the retail industry's most expensive problems which is why the Chief Returns Officer® is the best proactive solution to solving this returns crisis," said Jim Brochu, General Manager of Supply Chain, Pivotree. He further added, "Our work with Newmine allows us to address root causes driving returns to transform and reduce returns friction through the implementation of Digital AI Chief Returns Officer."
Source-PRNewswire
Chief Returns Officer® SaaS solution from Newmine integrates millions of enterprise data points and utilizes AI to analyze a product, transactional, and customer feedback to identify returns anomalies and their causes. With this solution, customers have achieved an 18% return reduction compared with the rest of the industry, which saw an approximate 50% rise.
About Pivotree
Pivotree creates frictionless commerce experiences for global companies and customers. As a leader in frictionless commerce leader, Pivotree designs, constructs, and operates digital platforms in Commerce, Data Management, and Supply Chain for 250 leading retail and brand manufacturers worldwide. The company’s digital products, managed, and professional services assist retailers in operating complex digital commerce platforms, from strategy development to platform selection, deployment, hosting, data, and supply chain management. The company, headquartered in Toronto, Canada, is a fast-growing industry leader with offices and clients in the Americas, EMEA, and APAC.