How to Improve Customer Experience With Supply Chain Visibility

FreightWaves

Meeting customer expectations is becoming increasingly difficult as supply chains become more complex and delivery requirements tighten. However, in order to succeed in today’s increasingly competitive market, all businesses must leverage customer satisfaction as a key differentiator, with the aim of building loyal and long-lasting relationships based on trust, reliability, dependability and value.
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Spotlight

UPS, FedEx and other carriers spend large sums of money advertising that all of your parcel shipping needs can be satisfied by one vendor. In return for your business, the carrier will provide (at a very low price, or even free) the hardware and software your company needs to automatically create shipments, assign tracking numbers, print labels, and produce the required end-of-day reports. All you need to do is pick, pack, wrap, and have it on your dock. And, by placing all of you
parcel requests with one carrier, it is reasonable to assume that you will be getting the best rate, given your level of volume. How can things get better than that?

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Improving the Driver’s Experience

FreightWaves

The intense competition to hire and retain the best drivers is a challenge for every fleet. The carriers who innovate and stand out as an attractive place for the best drivers to work will gain competitive advantage. A sure way to win the battle for driver loyalty is finding ways to improve the driver’s experience, and leveraging technology is a great place to start.Giving drivers a voice in the planning and management of their trip and offering them choices about their loads are two ways in which carriers can improve a driver’s perception of the company they work for. While many companies are working toward these goals, few have been successful at leveraging their technology and systems for an easy and routine way to interact with their drivers. That is changing.
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The importance of independent data in supply chains

Cargo claims handling just like maritime incidents tend to be complex, complicated and time-consuming. While there is a myriad of data around us, insurers and beneficial cargo owners are still struggling to assess what is happening to the cargo while it is transit and who is responsible for incurred damages. This complicates the cargo insurers claims handling process.
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European Road Freight - from disruptions to solutions

The challenges that road freight has been facing in Europe The best solutions to avoid disruptions and mitigate losses Ways to navigate capacity constraints while reducing costs and using benchmark data to your advantage
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Pallets: Supporting Product, Processes and the Enterprise

Modern Materials Handling

Pallets do the same job as ever, but the nature of that job is changing. Pallet management practices are shifting toward an emphasis on reusability as more companies establish in-house pallet pools. The cost-per-use equation is also including more factors, while providers of pallets and services are adapting their approaches to meet customer demands.
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Spotlight

UPS, FedEx and other carriers spend large sums of money advertising that all of your parcel shipping needs can be satisfied by one vendor. In return for your business, the carrier will provide (at a very low price, or even free) the hardware and software your company needs to automatically create shipments, assign tracking numbers, print labels, and produce the required end-of-day reports. All you need to do is pick, pack, wrap, and have it on your dock. And, by placing all of you
parcel requests with one carrier, it is reasonable to assume that you will be getting the best rate, given your level of volume. How can things get better than that?

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