Focusing on Customer Returns in Reverse Logistics to Increase Customer Experience

May 1, 2017

The retail space has changed hugely over recent years; we have seen a whole industry open up to so many new entrants in the form of eCommerce websites which have taken a substantial market share from traditional brick and mortar stores. One thing remains constant for both channels however and that is the issue of customer returns. Customer returns pose all manner of issues for both online and offline retail ventures.

Spotlight

SwipBox

SwipBox operates parcel locker networks in more than 60 countries. Developing and operating our own network in Denmark gives us realtime, firsthand experience with the challenges in the entire value chain. From integration with huge IT systems of leading e-retailers to developing best in class user interfaces that provides for ultra convenient and intuitive user experiences.As a group of entrepreneurs within business development & IT, we analyse how we can improve the business of our customers. We develop and execute innovations directly through our own IT team. The result is a complete portfolio of innovative tools and services around the parcel locker. Our focus is always to improve customer convenience and cost efficiency at the same time. This is why we claim to offer more than just a parcel locker.

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Spotlight

SwipBox

SwipBox operates parcel locker networks in more than 60 countries. Developing and operating our own network in Denmark gives us realtime, firsthand experience with the challenges in the entire value chain. From integration with huge IT systems of leading e-retailers to developing best in class user interfaces that provides for ultra convenient and intuitive user experiences.As a group of entrepreneurs within business development & IT, we analyse how we can improve the business of our customers. We develop and execute innovations directly through our own IT team. The result is a complete portfolio of innovative tools and services around the parcel locker. Our focus is always to improve customer convenience and cost efficiency at the same time. This is why we claim to offer more than just a parcel locker.

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