Supply Chain
Article | May 22, 2023
You might be wondering what the benefits are of benchmarking. Well, imagine you are training for a 100 metre sprint in your district. What would be the key number, or metric that you would need to know?
It would, of course, be what the winning time was when this race was last run in your district. Without that information, you don’t know what you’re trying to target. It would be impossible to know if you’ll have any chance at all of winning the race.
It’s exactly the same in business. If, for example, you are concerned about the pick rates in your warehouse, or your transport costs, or your inventory accuracy, benchmarking can help you because it can show you exactly where your performance is compared to others in your industry.
A few years ago, I was working with an automotive parts business. They had a little issue with their picking productivity in the warehouse. They wondered how good it was, whether they could improve it. They actually thought it was okay.
We looked at the figures and compared them with other businesses. This helped us realise that their picking productivity should be three times better than it was. And believe it or not, over a few months they did begin to improve their productivity.
Why? Because benchmarking opened their eyes to the fact that they were at a level quite far below others in the industry.
That’s the beauty of benchmarking. Until you know what others are doing, you can’t be sure how good your performance is.
If you’ve never tried benchmarking, there are three ways you could do it.
1. Informal Benchmarking
This exercise would involve you measuring particular functions or aspects of your business and comparing that against other parts of your business. Let’s say you have a warehouse operating in one city and another operating in another city. You might start to measure the same metrics and see which one is performing better.
You might know other people in the industry who are also operating warehouses so you might agree to share some data with them.
This is probably the easiest way to start off, but it has some downsides:
You’re only measuring against a very small sample size. If all of you in the pool are not that good, how would you know what good is?
You have to make sure that the businesses are similar and you are measuring things in exactly the same way. It’s very important in benchmarking to have a standard way of applying the metric.
2. Formal Benchmarking
This can work for much larger businesses. Perhaps you have operations in many different countries. You could agree a formal structure for how you are going to measure performance. You could do monthly or quarterly benchmarks with all the parts of your international organisation. You could learn from each other and share best practice.
This method is okay but you’re not getting access to a very large pool of results to measure yourself against. You will find that companies are very reluctant to give out benchmarking data. You might also be operating in an environment where the performance is quite low right across the business.
3. Hire a Professional Benchmarking Firm
This is the ultimate way to do it, although there are not a lot of professional benchmarking firms such as ours around. If you do manage to find one, you will quickly realise that there are significant benefits to be had by bringing in the professionals:
The metrics are put together in exactly the same way: When we do a benchmarking exercise for our consulting clients, we go through a very robust data-gathering process and then make sure all the costs, for example, are in the same buckets as everyone else’s in the database.
You gain access to a big pool of results: Professionals have measured hundreds, if not thousands, of companies. This enables you to say, ‘Our company is this size, it operates in this industry, these are the characteristics of our supply chain, who else in that pool of results is like us? We want to be measured against them.”
It’s no good measuring the performance of a grocery retailer, for example, against an industrial product supplier. They have different supply chains. You need to be measuring like with like.
Read More
Warehousing and Distribution
Article | July 17, 2023
With half a million people benefited in 60+ countries, the Tomorrow Rising Fund is now focusing on education and professional training programs to secure the best future for young people and their communities affected by COVID-19.
Two months after launching the Tomorrow Rising fund to support Covid-19 emergency relief in April 2020, Schneider Electric’s Foundation moves forward to support recovery and resiliency through education and training programs.
The Tomorrow Rising Fund was launched to support emergency and longer-term reconstruction related to Covid-19 in all the countries where Schneider Electric operates. The Schneider Electric Foundation appealed to its leaders and employees to get involved and all their donations have been matched by the Group. Other external stakeholders and partners have also contributed.
Read More
Warehousing and Distribution
Article | June 27, 2023
Oracle, a leading provider of computer technology, published a paper analyzing how supply chain managers should use change as a catalyst in "inspiring and engaging employees." In the report, Oracle highlights how organizations across the world are going through radical shifts in the way they operate.
Customers need quick, convenient, and customized solutions today. Employees also have higher expectations, looking for companies that are a match for their values, provide flexible working arrangements, and offer cutting-edge tools. Shareholders and investors also want more, which forces businesses to focus on making money in ways that are sustainable and diverse.
See Change as an Opportunity
The companies that are most successful, according to Oracle, are those who see change as just another opportunity to reinvent, and the company lists four ways supply chain leaders might find such an opportunity:
Boost employee engagement
Aim for sustainability and responsibility in management
Be quick to respond to disruptions in the supply chain
Exceed consumer expectations
In the paper, Oracle reports that instead of adapting to the change, organizations must be able to stay on top of challenges and prepare well in advance.
Align with an Employee-Centred Culture
Leaders must be able to attract well-matched talent, with the skills to not just fulfil job roles but also drive innovation. Today, people value a work-life balance where they have time to pursue their non-work interests, spend time with their families, and create a diverse, and inclusive world. According to Oracle, this is a significant consideration, and organizations that meet the demands of this new workforce will have a competitive edge in hiring the top talent.
Looking Forward
The Great Resignation has been a hot topic in HR, but the truth is it affects all aspects of business, and importantly, the supply chain, and in the end, the ability to provide smooth customer experiences. HR, customer experience, and supply chain leaders must synergize to become an employer destination to reckon with in order to succeed.
Read More
Transportation
Article | April 26, 2023
Leveraging technology and resources within a network is key to supply chain optimization. While supply chains are inherently complex, this complexity can lead to significant technological benefits.
Contents
1 Overview and Importance of Emerging Technologies in Optimizing Supply Chain
2 Advantages of Incorporating Emerging Technologies in Enhancing Optimization
2.1 Autonomous Delivery
2.2 Cognitive Automation
2.3 Blockchain-enabled Traceability
2.4 Predictive Maintenance
3 Key Challenges in Adopting Emerging Technologies
3.1 Cost and Budget Constraints
3.2 Skills Gap in Talent
3.3 Privacy and Data Security Concerns
4 Overcoming Challenges
4.1 Adopting Technologies for Managing Budget and Cost
4.2 Developing Talent Pipeline
4.3 Implementing a Zero Trust Security Model
5 Future Outlook
Supply chain optimization involves maximizing the utilization of technology and resources within a supply network. Although supply chains are inherently complex, this complexity can yield significant technological advantages, particularly when leveraging the combination of blockchain, artificial intelligence (AI), and Internet of Things (IoT) technologies.
1 Overview and Importance of Emerging Technologies in Optimizing Supply Chain
Emerging technologies have transformed the supply chain industry and revolutionized business operations. AI, IoT, blockchain, and robotics are getting prominence with the ability to streamline supply chain processes, reduce costs, increase efficiency, and ultimately boost customer satisfaction. Implementing these technologies can give businesses real-time supply chain visibility, reducing waste and enhancing inventory management. Understanding the potential benefits of these emerging digital supply chain technologies and how they can be implemented within the supply chain is essential for any business that intends to stay in a competitive and rapidly evolving market.
2 Advantages of Incorporating Emerging Technologies in Enhancing Optimization
Blending operations with emerging supply chain technologies can significantly improve the speed and accuracy of information flow, minimize manual intervention, and reduce lead times. Additionally, these technologies can provide enhanced visibility into supply chain operations, enable effective risk management, and facilitate proactive decision-making.
2.1 Autonomous Delivery
Incorporating autonomous delivery that comes with self-driving vehicles benefits businesses beyond faster delivery times, lowers costs and reduces human error. It offers increased safety, greater flexibility, and improved resource management. It benefits industries like e-commerce and logistics, where quick and efficient delivery is crucial.
2.2 Cognitive Automation
Businesses face significant challenges due to unpredictable fluctuations in supply and demand, which can strain their existing technology. To mitigate these risks, executives have increased their investments in risk management. Cognitive automation offers three key benefits in supply chain management: identifying challenges and opportunities, gathering demand signals, and utilizing data for decision-making. Cognitive automation makes balancing supply and demands more efficient and effective, allowing businesses to act faster.
2.3 Blockchain-enabled Traceability
Blockchain technology, a distributed ledger system, enables secure, transparent, and traceable record-keeping across a supply chain network. By providing a tamper-proof record of product movement and quality, blockchain technology can enable businesses to verify the authenticity and integrity of their products at each stage of the supply chain. In addition, blockchain technology allows businesses to quickly trace product origins and identify affected batches during recalls.
2.4 Predictive Maintenance
Predictive maintenance is a technology that uses machine learning algorithms and Internet of Things sensors to predict impending equipment failures. By analyzing equipment performance data, predictive analytics enables businesses to reduce equipment downtime, lower maintenance costs, and increase reliability. With predictive maintenance, businesses can transition from reactive to proactive maintenance, preventing equipment failures and extending equipment lifecycles.
3 3 Key Challenges in Adopting Emerging Technologies
3.1 Cost and Budget Constraints
The executives in the supply chain industry face a significant challenge when adopting emerging supply chain technologies due to the associated costs and budget constraints. While these smart supply chain technologies offer long-term benefits, the upfront investment can deter businesses. Businesses need to consider the total cost of ownership, including implementation, training, ongoing maintenance costs, and the potential return on investment.
3.2 Skills Gap in Talent
Incorporating emerging technologies and trends in supply chain operations management is a complex and costly investment that demands a highly skilled workforce to implement and operate such supply chain technologies successfully. A significant skills gap while adopting technology in the supply chain industry poses a challenge for businesses in finding and training competent personnel with technical, analytical, and business skills required to handle emerging technologies.
3.3 Privacy and Data Security Concerns
As supply chain operations adopt cutting-edge technologies, companies must address privacy and data security issues. The use of technology requires the collection and dissemination of sensitive data across multiple parties, which raises security and privacy concerns that can be exploited by cybercriminals or unauthorized personnel. Failure to adequately address these issues may result in reputational harm, legal and financial penalties, and a loss of customer confidence.
4 Overcoming the Challenges
4.1 Adopting Technologies for Managing Budget and Cost
To overcome the challenge of budget and cost constraints in adopting technology in the supply chain, businesses can leverage innovative tools, such as cost management software and advanced analytics tools, which can provide real-time visibility into cost drivers and enable better decision-making to optimize resource utilization. With the top three technologies in supply chain such as AI, IoT and blockchain, businesses can reduce costs, boost supply chain performance, and maintain market competitiveness. AI predicts demand, maximizes inventory and improves transportation; RPA automates manual tasks, reduces labor costs, and cloud computing provides a flexible and scalable IT infrastructure with reduced upfront investments.
4.2 Developing Talent Pipeline
Businesses must invest in building a talent pipeline to ensure a steady supply of skilled employees to narrow the skills gap in the supply chain industry. Collaboration with educational institutions, in-house training programs, and managed service providers from the technology industry can all be part of the answer. The organization's competitiveness and success can be increased by creating a talent pipeline to fill the skills gap between the current workforce and the needs of emerging technologies. Businesses can keep their workforce current and ready to adopt new technologies in supply chain by investing in a talent pipeline.
4.3 Implementing a Zero Trust Security Model
As businesses adopt emerging technologies for supply chain operations, privacy, and data security, concerns have become a formidable obstacle. The implementation of a zero-trust security model can aid in addressing this difficulty. Before gaining access to any data or system, all users and devices in this model must be authenticated as potential threats, per this model. This strategy protects data and systems from unauthorized access and enables businesses to comply with regulations such as the GDPR and CCPA. In addition, it can provide supply chain visibility and control over data access in real-time, making it more effortless to detect and respond to security threats.
5 Future Outlook
Supply chain leaders view emerging supply chain technology as a competitive advantage and as a means to address digital transformation. In addition, there is a focus on supply chain technologies that improve human decision-making and manage assets at the edge. Organizations should unify their technology portfolio and update legacy systems for greater efficiency. As supply chain complexity increases, we can expect even more advanced technology solutions leveraging big data, machine learning, and robotics to create agile, flexible, and sustainable supply chains.
Read More