How to Change Freight Forwarders

Are you unhappy with your current freight forwarder? It might be time to change your freight partner. To be sure you are changing a freight forwarder at the right time, look for these telltale signs you should get a new freight forwarder business partner. The more red flags you notice, the more imperative it is to get a new freight forwarding company to work with.

Spotlight

Southern Railway

Southern is a very successful rail franchise operator, providing train services for commuters, airport users, business and leisure travellers in south London, between central London and the South coast, through East and West Sussex, Surrey and parts of Kent and Hampshire. We are focused on improving the customer experience by supporting and developing our people. With nearly half a million passengers journeys every day, would you like to be part of our aim to ‘deliver a better railway together'​.

OTHER ARTICLES
Warehousing and Distribution

Role of Warehouse Management Systems to Drive Productivity & Accuracy

Article | July 11, 2023

Unlock operational efficiency and deliver exceptional customer service with a WMS. Learn how cloud-based WMS improves control, enhances customer service, and prepares businesses to develop & succeed. Contents 1. Importance of Warehouse Management Systems 2. How Warehouse Management Systems Optimize Operations 2.1. Productivity Tracking 2.2. Inventory Control 2.3. Labor Management System 2.4. Slotting 2.5. Batching Logic 3. Essential Warehouse Operations Procedures 3.1. Inbound Logistics Process 3.2. Outbound Logistics Process 5. Conclusion 1. Importance of Warehouse Management Systems A warehouse management system (WMS) is essential for optimizing warehouse operations and delivering exceptional customer service. There are five compelling reasons to consider implementing a WMS. Firstly, it enhances inventory control and management by reducing inventory levels, improving order fulfillment, and increasing accuracy. Secondly, it improves customer service and tracking through improved picking accuracy and automated shipment organization. Thirdly, a WMS boosts company productivity by adding warehouse efficiency and quality control to the fulfillment process. Fourthly, it provides a significant return on investment by improving sales accuracy, reducing errors, providing safe warehouse and simplifying customer support. Lastly, a good WMS integrates seamlessly with existing business management systems and adapts to evolving needs. Additionally, WMS enables businesses to meet compliance regulations through real-time data recording, enhanced business intelligence, and process automation. 2. How Warehouse Management Systems Optimize Operations 2.1. Productivity Tracking Warehouse management systems (WMS) are crucial in optimizing operations by providing comprehensive productivity tracking tools. These systems capture and analyze key performance indicators (KPIs) such as order fulfillment rates, picking accuracy, and labor productivity. Organizations can identify bottlenecks, allocate resources effectively, and implement process improvements by tracking these metrics in real-time and generating insightful reports. With WMS productivity tracking, businesses gain a clear understanding of their operational efficiency and can make data-driven decisions to enhance overall performance. 2.2. Inventory Control Efficient inventory control is essential for logistics warehouse management, and WMS solutions excel in this aspect. WMS provides real-time visibility into inventory levels, locations, and movements. Businesses can accurately track stock levels, monitor expiration dates, and implement automated replenishment warehouse processes. With advanced features like cycle counting and stock level alerts, WMS ensures inventory accuracy and reduces carrying costs. By optimizing inventory control, businesses can avoid stockouts, minimize excess stock, and improve order fulfillment rates, enhancing customer satisfaction. 2.3. Labor Management System WMS incorporates a robust labor management system that enables businesses to allocate and manage their workforce effectively. These systems provide tools for labor planning, task allocation, and performance tracking. WMS optimizes labor allocation by assigning tasks based on employee skills, availability, and workload. By monitoring labor productivity and efficiency, businesses can identify opportunities for improvement and implement training programs to enhance employee performance. With WMS labor management capabilities, organizations optimize labor costs, minimize overtime, and improve overall operational efficiency. 2.4. Slotting Strategic slotting is a critical component of warehouse optimization, and WMS offers advanced slotting capabilities. By analyzing data on product demand, turnover rates, and order frequency, WMS determines the optimal locations for different products within the warehouse. Efficient slotting reduces travel time, minimizes congestion, and streamlines order picking. WMS enables businesses to assign appropriate storage locations based on product size, weight, and velocity. By optimizing slotting strategies, organizations can significantly enhance picking efficiency, reduce errors, and improve overall warehouse productivity. 2.5. Batching Logic Batching logic is a key feature of WMS that enhances order-picking efficiency. WMS intelligently groups multiple orders with similar product requirements, locations, or delivery routes. By consolidating these orders into batches, the system enables batch picking, where a picker can fulfill multiple orders in a single trip through the warehouse. Batching logic reduces travel time, minimizes labor costs, and increases order picking speed. By maximizing picking efficiency, businesses can improve order fulfillment rates, reduce order cycle time, and meet customer expectations effectively. 3. Essential Warehouse Operations Procedures A robust distribution center network serves as the backbone of operations, transforming raw materials into finished products and ensuring their timely delivery to customers. To gain a comprehensive view of logistics network and improve supply chain visibility, it's crucial to understand the distinction between inbound and outbound logistics. 3.1. Inbound Logistics Process Inbound logistics encompasses the services required to bring materials and goods into businesses. This includes transportation, storage, and delivery processes. With the help of warehouse management systems (WMS), purchasing can be streamlined by synchronizing vendor details and inventory control levels. WMS allows efficient receipt scanning and guides warehouse staff to shelve items accurately. It also recommends optimal put-away, slotting, and storage space utilization techniques. Additionally, WMS facilitates reverse logistics by providing real-time information on product availability, enabling timely restocking and preventing stockouts. 3.2. Outbound Logistics Process Outbound logistics focuses on the storage, transportation, and delivery systems that ensures finished products reach their final destination. WMS plays a vital role in this process as well. It enables accurate order picking through barcode or RFID scanners, reducing errors and ensuring the right products are chosen. Warehouse management processes integrated with WMS can automate product packaging, allowing for differentiation across sizes and optimizing packaging channels. Moreover, WMS simplifies printing shipping labels, price tags, logos, and other necessary documentation, eliminating manual data input and reducing human errors. WMS enhances the overall customer experience and minimizes fulfillment errors by ensuring timely delivery and notifying customers. 4. Implementing Cloud Warehouse Management Systems to improve productivity Using a cloud-based warehouse management system offers several advantages for businesses looking to optimize their inventory control and streamline operations in complex distribution environments. Cloud supply chain management solutions provide benefits like multi-warehouse tracking, sales forecasting, and on-time delivery. Here are three key benefits of implementing a cloud WMS: Increased control over business growth: Cloud-based WMS provides real-time visibility into inventory, allowing businesses to manage operations and make informed decisions efficiently. With automatic updates and centralized access, stakeholders can access relevant information anytime, enabling better control over business growth and flexibility to adapt to changing market demands. Improved customer service: A cloud WMS empowers teams to track shipments, update arrival dates, and effectively manage the supply chain. It enables seamless communication and collaboration across the organization, ensuring timely deliveries and enhancing customer satisfaction. Efficiently conveying information leads to better customer service and a competitive edge. Preparedness for upcoming changes: Cloud WMS offers an affordable and scalable warehousing solution. With cloud computing, businesses can easily adjust resources to meet fluctuating demands and seasonal changes. The ‘self-service’ access to WMS applications in the cloud allows for increased agility and quick adaptation to evolving business needs. Unlike traditional self-hosted systems, cloud WMS eliminates the need for upfront hardware investments and provides seamless scalability. 5. Conclusion In the rapidly evolving business landscape, a warehouse management system (WMS) holds immense importance for organizations aiming to optimize their operations. As we look to the future, the role of WMS becomes even more crucial. With advancements in technology and the advent of new platforms, a cloud-based WMS offers unparalleled integration possibilities. By harnessing the power of cloud supply chain planning systems, businesses can gain better control over their inventory and navigate the complexities of modern distribution environments. The benefits are significant: increased control over business growth, improved customer service through real-time tracking, and preparedness for upcoming changes. By embracing cloud, WMS empowers businesses to stay agile, enhance productivity, and drive sustainable success in the dynamic business landscape of the future.

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Supply Chain

3 Ways to Benchmark to Boost Supply Chain Performance

Article | May 26, 2023

You might be wondering what the benefits are of benchmarking. Well, imagine you are training for a 100 metre sprint in your district. What would be the key number, or metric that you would need to know? It would, of course, be what the winning time was when this race was last run in your district. Without that information, you don’t know what you’re trying to target. It would be impossible to know if you’ll have any chance at all of winning the race. It’s exactly the same in business. If, for example, you are concerned about the pick rates in your warehouse, or your transport costs, or your inventory accuracy, benchmarking can help you because it can show you exactly where your performance is compared to others in your industry. A few years ago, I was working with an automotive parts business. They had a little issue with their picking productivity in the warehouse. They wondered how good it was, whether they could improve it. They actually thought it was okay. We looked at the figures and compared them with other businesses. This helped us realise that their picking productivity should be three times better than it was. And believe it or not, over a few months they did begin to improve their productivity. Why? Because benchmarking opened their eyes to the fact that they were at a level quite far below others in the industry. That’s the beauty of benchmarking. Until you know what others are doing, you can’t be sure how good your performance is. If you’ve never tried benchmarking, there are three ways you could do it. 1. Informal Benchmarking This exercise would involve you measuring particular functions or aspects of your business and comparing that against other parts of your business. Let’s say you have a warehouse operating in one city and another operating in another city. You might start to measure the same metrics and see which one is performing better. You might know other people in the industry who are also operating warehouses so you might agree to share some data with them. This is probably the easiest way to start off, but it has some downsides: You’re only measuring against a very small sample size. If all of you in the pool are not that good, how would you know what good is? You have to make sure that the businesses are similar and you are measuring things in exactly the same way. It’s very important in benchmarking to have a standard way of applying the metric. 2. Formal Benchmarking This can work for much larger businesses. Perhaps you have operations in many different countries. You could agree a formal structure for how you are going to measure performance. You could do monthly or quarterly benchmarks with all the parts of your international organisation. You could learn from each other and share best practice. This method is okay but you’re not getting access to a very large pool of results to measure yourself against. You will find that companies are very reluctant to give out benchmarking data. You might also be operating in an environment where the performance is quite low right across the business. 3. Hire a Professional Benchmarking Firm This is the ultimate way to do it, although there are not a lot of professional benchmarking firms such as ours around. If you do manage to find one, you will quickly realise that there are significant benefits to be had by bringing in the professionals: The metrics are put together in exactly the same way: When we do a benchmarking exercise for our consulting clients, we go through a very robust data-gathering process and then make sure all the costs, for example, are in the same buckets as everyone else’s in the database. You gain access to a big pool of results: Professionals have measured hundreds, if not thousands, of companies. This enables you to say, ‘Our company is this size, it operates in this industry, these are the characteristics of our supply chain, who else in that pool of results is like us? We want to be measured against them.” It’s no good measuring the performance of a grocery retailer, for example, against an industrial product supplier. They have different supply chains. You need to be measuring like with like.

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Transportation

Importance of Supply Chain Resilience in the Modern World

Article | April 26, 2023

Risk management has been a problem for as long as supply chains have existed. Because of the interdependence of all its connections, even a minor issue in one isolated region has the potential to jeopardize a whole global supply chain. As a result, when major global trends and events occur, the potential for widespread supply chain disruption is enormous. Global supply chain risks and market disruptions have reached an all-time high. The most notable of them is the COVID-19 pandemic. In a 2020 survey, the Institute for Supply Management discovered that 95% of companies faced operational issues due to the pandemic. As a result, business executives all around the globe believe that if they want to be more resilient and competitive in the present market, they need to modernize and make significant changes to their supply chain strategy. Other recent factors that have had a significant impact on traditional supply chain practices include the fast pace of change in consumer behaviors and a pretty unstable trade and political environment. In the last ten years, e-commerce spending has tripled, and internet shopping had increased by 149% in 2020 compared to the previous year. With the growth of e-commerce, there has been a rise in customer demand for faster delivery and more personalized shopping experiences. The Amazon Effect refers to the growing expectation for same-day delivery and its effect on businesses and logistical networks. To be resilient enough to react to these rising demands, supply chain managers have had to make fast and significant modifications to their logistics and warehousing networks, as well as discover new ways to collaborate with third-party fulfillment partners. Even before the impact of COVID-19, American businesses were attempting to reduce their dependence on foreign manufacturers and suppliers. Foreign tariffs and trade policies had become more unpredictable by 2019, and businesses were seeking technological solutions to make the supply chains more self-sufficient and resilient. As a result, integrating digital transformation and Industry 4.0 technology into supply chain operations is quickly becoming a top concern for global business leaders. How does Supply Chain Resilience Work? A flexible contingency plan and the ability to react swiftly to operational disruptions are important characteristics of effective supply chain management. However, to be truly resilient, a supply chain must be able to predict and anticipate disruptions and, in many cases, avoid them entirely. Strategic supply chain planning is an important step in achieving resilience because it synchronizes all supply chain components and increases visibility and agility. Supply and demand needs are better understood, and production is synchronized due to supply chain planning. This integrated, forward-thinking approach assists businesses in better anticipating problems, reducing the impact of supply chain disruptions, and improving overall operations. When a business has the digital systems to analyze and make sense of Big Data, it significantly improves supply chain resilience. Artificial intelligence-enabled systems can curate disparate data sets from across the business and the globe. To discover trends and opportunities, news, competitor activity, sales reports, and even customer feedback can be examined together. The system's connected devices are constantly monitored, providing real-time insights about where and how processes can be automated and improved. For instance, AI, machine learning, and modern databases acquire and handle Big Data and analyze and learn from it in an almost infinite number of ways. This enables intelligent automation across the network and provides supply chain managers with the real-time insights they require to respond quickly to disruption and unexpected events. Supply chain managers have traditionally sought to limit the number of partners and suppliers in their network to minimize operational and logistical complexity. This approach is based on the stability of the social, environmental, and political systems. Unexpected disruptions in one region can slow or even stop network operations across the board. Supply chain resilience technologies, such as blockchain, sensors, and advanced analytics, enable supply chain managers to monitor complex partnerships and supplier contracts even in the most remote parts of their network. Profitability in the supply chain has always been dependent on minimizing excess and keeping inventories as lean as possible. Capacity and inventory buffers are expensive, and supply chain managers have often bet against disruptions to keep prices low. When the pandemic struck, many businesses discovered the real cost of the gamble. Supply chain operations can involve on-demand manufacturing, virtual inventories, and predictive demand forecasting using digital supply chain technologies to remain resilient, even in times of unexpected disruption. Benefits of a Resilient Supply Chain Finding a successful balance between supply and demand is a significant issue for any supply chain manager in an increasingly competitive market. Many businesses that have cut costs on diversification, supply chain technology, and other resilience measures have lately discovered the true cost of those choices. However, when businesses engage in diversification, supply chain technologies, and other resilience measures, they can achieve a variety of business benefits, including: More efficient operations: Better resilience often results in less risk and a greater capacity to invest in innovation and growth. For example, according to a 2020 global business analysis conducted by Bain and Company, businesses that prioritized their investment in supply chain resilience had up to 60% quicker product development cycles and were able to increase production capacity by up to 25%. Enhanced productivity: Resilient supply chain solutions lead to the overall system increased productivity. According to a McKinsey 2020 survey, supply chain leaders from across the world report increased productivity due to resilient supply chain systems, and 93% of those surveyed plan to prioritize resilient supply chain strategies for investment in the next year. Risk reduction: Supply chain activities are often the most vulnerable to risk and loss in many businesses. Supply chains, by nature, are geographically distributed and functionally complex. As a result, supply chains are particularly vulnerable to risk. Resilient supply chain technologies minimize risk by providing insight into all network operations and enabling companies to improve and adjust their processes and logistics in real-time. Technologies for an Agile Supply Chain Digital transformation and modern supply chain technology provide businesses with the resilience and competitive advantage they need to react swiftly to disruptions and opportunities. Artificial intelligence (AI): AI-powered supply chain systems can offer deep procedural and operational insights by gathering and analyzing data from many sources. Predictive analytics and Big Data analysis can assist in predicting risk and demand and recommending measures and reactions in the company. Machine learning: Machine learning enables the discovery of patterns in supply chain data and the identification of these influential factors - all while constantly learning. This enables supply chain managers to react fast with the finest workflows and operational strategies available. Industrial Internet of Things (IIoT): The IIoT network in a supply chain comprises connected devices and objects with sensors and unique IDs that allow them to transmit and receive digital data. They collect information and communicate with the central system. AI can analyze and understand this data to enable quick decisions and intelligent automation of supply chain operations and procedures. Additive (3D) printing: Smart factories can quickly reprogram 3D printers to produce specific products on-demand without disrupting regular business operations in the long run. The accessibility of potential virtual inventories enables supply chains to defend themselves against disruption. Robots and autonomous things: Robots and drones, which are intelligently automated for speed, efficiency, and accuracy, can adapt their operations on the go to meet quickly changing requirements. They also reduce the risk of harm by eliminating overly repetitive or dangerous tasks from human workers. Modern databases: The resilient supply chain solutions rely on Big Data, advanced analytics, and real-time insights from modern databases. Supply chain technology can be improved to operate faster and most resilient when equipped with a modern ERP system and an in-memory database. Resilience means more than just surviving a disruption in operations. A fully resilient supply chain and businesses survive hardship and use it to innovate and improve their business. Building a resilient supply chain is very important in this modern era because disruptions like a pandemic, wars, climate change, etc., are occurring a lot these days. A resilient supply chain helps businesses to survive and thrive even during tough times. To read more about ways to boost supply chain performance, click here. FAQ What is supply chain resilience? Supply chain resilience refers to the supply chain's capacity to be prepared for unexpected risk events, react and recover swiftly to potential disruptions, and grow by shifting to a new, more desirable state in order to improve customer service, market share, and financial performance. How is supply chain resilience measured? A supply chain's resilience index is calculated by aggregating its company's resilience index. Given that supply chain company's performance influences overall supply chain performance, supply chain resilience should be measured using the companies' resilience index. { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [{ "@type": "Question", "name": "What is supply chain resilience?", "acceptedAnswer": { "@type": "Answer", "text": "Supply chain resilience refers to the supply chain's capacity to be prepared for unexpected risk events, react and recover swiftly to potential disruptions, and grow by shifting to a new, more desirable state in order to improve customer service, market share, and financial performance." } },{ "@type": "Question", "name": "How is supply chain resilience measured?", "acceptedAnswer": { "@type": "Answer", "text": "A supply chain's resilience index is calculated by aggregating its company's resilience index. Given that supply chain company's performance influences overall supply chain performance, supply chain resilience should be measured using the companies' resilience index." } }] }

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A New Mobility Landscape Is Coming (but not fully yet)

Article | August 18, 2021

A sector which has been heavily disrupted in the last years is the mobility sector. Following decades of "car being king", we have reached a saturation and mentality shift. People want to be more healthy and more ecological (sustainable) and also avoid losing precious time in traffic jams. As a result a whole eco-system of companies has been created to find solutions for this. This article tries to provide an overview of the trends in this market, with a focus on the Belgian market. First of all when looking at mobility and the offers on the market it is important to make a distinction between private and professional displacements. This last category can additionally be split up between the daily commute and professional displacements during working hours. When looking at private mobility (the so-called B2C market), the car remains an important pilar. Especially for families with (young) children it remains difficult to do everything without a car. Obviously, there is a trend to be more sustainable, which is reflected in more sales of hybrid and electric vehicles, more usage of (e)bikes and (e)steps and an increasing usage of shared mobility options (like shared bikes, steps or cars). Statistics from China, which is already the furthest in the post-Covid era, show that most mobility options have lost terrain (compared to pre-Covid), with the exception of the car and bike. The car, although still not very sustainable, is still the most flexible and has the least chance for contamination. Especially the flexibility will become more important as office hours also become more flexible. Additionally due to the increased home working, in some cities traffic jams have considerably reduced, making room again for more people to switch back from public transport to their car. Additionally there is the bike. This is a very flexible, individual, healthy and sustainable mode of transportation that many have discovered during the crisis. Furthermore with ebikes becoming more and more common, bigger distances can be covered without needing to be in excellent physical shape. The professional mobility (i.e. B2B(2C) market) is however even more in evolution, as governments provide all kinds of fiscal incentives to change the mobility habits of employees and employers. Furthermore employers want to offer more flexibility (in working hours, in working location and in mobility options) and less administrative burden to their employees, allow them to profit from those fiscal incentives (resulting in an increased buying power) and become more sustainable. As a result a variety of new offers to be more flexible and optimally profit of those extra-legal advantages has come to the market. This makes it very complex for an employer to find his way in this tangle. Obviously, every company is unique, with multiple axes determining which mobility options are possible and best suited for the company: The location of the company, i.e. Is the company situated in a city with a lot of mobility difficulties (traffic jams)? Is the company situated near public transport options? Is the company situated in a city where a lot of shared mobility options are available? Are the employees typically living close or far away from the company? Which kind of parking facilities does the company have? Does the company have multiple offices geographically spread over the country? The type of work done at the company, i.e. Does the work require physical presence at a specific location (i.e. time- and location-dependent work)? Is remote work possible? Does the work require a lot of displacements to customers (and/or partners, suppliers…) during working hours? The type of employees working at the firm, i.e. Are the employees typically living close or far away from the company? What is the age distribution of the employees within the company (e.g. lot of young people, lot of employees with children…)? How strong is the war for talent for the desired employees, forcing the employer to offer a lot of extra advantages to attract people? The size of the company, i.e. a bigger company has the means to setup more complex mobility plans/options, as they often have dedicated people within HR specialized in these setups. This makes it difficult to define a "one-solution-that-fits-all" approach, but rather a more tailored approach is required, with some degree of customization per customer. Some examples: Promoting commuting by bike via bike leasing and a bike allowance is mainly interesting for companies with employees not living too far away from the company and not requiring doing customer or other professional displacements during working hours. Additionally it depends on the profile of the employees and the safety of the trajectory between the home of the employees and the office. Note that 54% of Belgian employees does not want to use a bike to come to work, with the main reason people finding it too dangerous. At the other hand a similar percentage of employees indicates they would be very interested in options like bike leasing and bike allowances. Shared mobility options are of course only interesting in the bigger cities, where those options are also strongly available. As a result incorporating those options in a mobility plan does not make much sense when the employer is situated in a location where those options are (almost) not available. The same applies for "multi-modal transportation" (and the associated multi-modal route planners), which are also only interesting in the larger cities where multiple mobility options are readily available. Furthermore a company introducing this multi-modal mobility concept should be able to put a whole change management trajectory in place, as it requires discovering new mobility options and changing existing commute habits (for most employees the commute is a routine activity, which they do in "auto-pilot") Setting up a Cafeteria plan or Mobility budget can be quite complex, making the costs and effort, especially for smaller firms, not always outweigh the benefits. New digital solutions can provide a (partial) solution to this, but they typically do not take away the uncertainties for employers to deal with something they do not fully understand. Electric cars are still difficult for people doing large distances on a regular basis, due to their limited action radius and the too low number of charging stations (especially in the South of Belgium). On the other hand for companies where employees come to the office the whole day and that have the required space to setup charging stations, this can be a very interesting option both fiscally and ecologically. Collective organized transport is typically only economically viable for large companies, for which a large number of employees are coming from the same region. Platforms exist to manage this cross-employers, but this raises a number of other concerns and reduces the added-value. Options like "no-mobility" (i.e. home working) and "less-mobility" (flex-offices / co-working places) depend on the work culture and the type of work to be done. For some companies the shift to homeworking during the Covid-confinements was already a serious stretch, which will take years to get fully absorbed. Introducing new concepts like "flex-offices" (co-working places) is probably a bridge too far, especially as there is still a lot of unclarity of who will be paying (and what the fiscal implications are) for the office space (employee paying out of his mobility budget or employer paying) and even more for the added-services like drinks, snacks, catering… … In general employers have a big interest to do something around mobility, but when having to deal with all complexity (fiscal and operational concerns like policies, load administration…), many employers drop out. Employers fear especially all exceptions, as they often represent hidden costs and lot of extra effort. E.g. what happens if an employee leaves the company? What if someone is fired? What about the liability in case of accidents/theft/vandalism? What will be the exact total cost for me as an employer? How do I need to manage VAT? What is the exact value of benefit of all kind for the employee? Which proofs do I need to collect for the tax authorities? Does it fit with the agreements made in the collective labor agreement of the joint committee?… These questions mainly originate from the existing unclarities in the fiscal regime, which is due to the fact that many HR managers are not yet acquainted with these new offers, the fact that new mobility offers are created continuously (making it impossible for the government to stay up-to-date) and the continuous change in regulation (e.g. "Mobility Budget", "Company Car Legislation"…). This lack of maturity in the industry puts a break on the adoption and this maturation might take years to unfold. E.g. meal vouchers took 40 years to arrive to a market penetration of 50%, while this is a much simpler HR product than most mobility options. Until this maturity level is reached, resulting in more well-known, better integrated, more frictionless and cheaper offers, the traditional company mobility options of reimbursing public transport subscriptions and salary cars will remain mostly used. Those are still most widely known by HR managers, are fiscally still very interesting and fit well the needs and desires of most employees. This last argument is important, as no mobility option will become mainstream unless employees are happy with it. This means the mobility option should not only give a solution for "Professional displacements" but also for the "Private displacements" (in evenings, weekend, holidays…), often with the whole family. Nonetheless we see the market is maturing and transforming, as millions of euros of VC money are invested in promising new start-ups. Almost all of those start-ups are not profitable yet but given the market potential a few of them could grow out to become unicorns. Today’s students are more acquainted and open for these new mobility services, so likely some of them will become mainstream in the next decade. Today a whole eco-system of young start-ups and existing incumbent players are offering mobility services, like Car leasing companies: Alphabet, ALD Automotive, ING Lease, KBC Autolease, LeasePlan, ARVAL… Car rental companies: Sixt, Avis, Dockx, Hertz, Rent a car… Car sharing companies (in the form of cars that can be easily used for individual trips up to platforms facilitating sharing your private car or co-driving): Cambio, Poppy, Partago, Zipcar, Cozywheels, Getaround, Dégage, Share Now, Stapp.in, Tapazz, BlaBlaCar, Klaxit, TooGethr, Carpool (Mpact)… Taxi services: Uber, Wave-a-Cab, Taxi.eu, Heetch, Bolt, Free Now, Allocab… Bike leasing companies: Ctec, O2O, Joulebikes, KBC-Fietsleasing, B2Bike, Cyclis, Lease-a-bike, Cyclobility, Cycle Valley… (e)bike, (e)step and scooter sharing & renting: Lime, Dott, Bird, Felyx, Scooty, Villo!, Billy Bike, Mobit, Blue Bike, Swapfiets, Spinlister… Fuel card and Electric charging card issuing companies: Network Fuel Card, Modalizy, Fleetpass, Belgian Fuel Card (BFC), XXImo, EDI (Electric by D’Ieteren), New Motion, Plugsurfing, Blue Corner, Luminus, EVBOX, Cenergy, Eneco, Dats24, EV-Point,… Parking companies (either companies providing public parkings or platforms to share individual and company parkings): Yellowbrick, Indigo, QPark, BeMobile, BePark, Pasha, ParkOffice… Companies helping to define mobility plan and manage setup of policies and mobility plans/budgets: Social Secretariats (SD Worx, Partena, Securex, Acerta, Liantis…), Payflip, Mbrella, MaestroMobile (Espaces-Mobilités)… MaaS (Mobility as a Service) players: Modalizy, Skipr, Optimile, Olympus, Be-Mobile, MyMove, Vaigo (Eurides), Moveasy… (Inter-modal) Route planners: Google Maps, Coyote, Waze, Mappy, Jeasy, Skipr, Stoomlink… Co-working place companies (either companies providing co-working places or platforms allowing to reserve spaces over multiple co-working places): Bar d’Office, Workero, Cowallonia, Burogest, Regus, Welkin, Meraki, Frame 21, Fosbury & Sons, Start it, Coffice, Spaces, House of Innovation, Ampla House, WeWork, Betacowork, Startbloc, SilverSquare… Expense management solutions for local and international (mobility) expenses: Rydoo, XXImo, MobileXpense, N2F, Certify, SAP Concur, Travel Perk, Trippeo, SpenDesk, Splendid, Declaree, SRXP, Dicom, WebExpenses, Notilus, Expensify, ExpensePath, Abacus, ExpensePoint… It will be interesting to see which of those companies will still be around in 10 years (i.e. which of the start-up have sufficient funding to bridge the long-time gap to profitability) and to which form they have evolved. Clearly regular pivoting will be required as this market is in full evolution.

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Spotlight

Southern Railway

Southern is a very successful rail franchise operator, providing train services for commuters, airport users, business and leisure travellers in south London, between central London and the South coast, through East and West Sussex, Surrey and parts of Kent and Hampshire. We are focused on improving the customer experience by supporting and developing our people. With nearly half a million passengers journeys every day, would you like to be part of our aim to ‘deliver a better railway together'​.

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Delta Cargo launches e-commerce solution DeliverDirect in collaboration with SmartKargo

PR Newswire | January 31, 2024

Delta Cargo is excited to announce the launch of its newest product, DeliverDirect, developed in collaboration with SmartKargo. DeliverDirect is a door-to-door delivery service for the U.S. market, offering a competitive and customizable solution for e-commerce retailers seeking to optimize their direct-to-consumer shipping solutions. With DeliverDirect, Delta Cargo pioneers an innovative domestic carrier approach, providing swift service with transparent pricing for e-commerce and small parcel delivery. From initial warehouse pickup to delivery at the end consumer's doorstep, DeliverDirect is a fast, seamless, end-to-end service that upgrades traditional ground or air shipping services utilized by most current e-tailers. Small package shippers will benefit from increased shipping speeds, an uncomplicated pricing structure, proactive alert management, transparent tracking and reporting, and access to Delta's vast domestic network. "We are thrilled to introduce DeliverDirect, our new offer for the small parcel delivery market," shared Alison Ricker, Managing Director, Delta Cargo Global Sales. "Through our strategic collaboration with SmartKargo, DeliverDirect gives e-tailers an alternative transportation solution that fits their customers' requirements, and we envision that this service will prove to be a fast, reliable and cost-effective solution." The DeliverDirect offering can be tailored to shippers' needs with a variety of service innovations that empower customers to customize according to their unique preferences. These service innovations include: personalized pick-up times, geo-fenced notifications for consumers, multiple delivery attempts, signature-required deliveries, proof of delivery with photos, and access to advanced reporting features for a complete comprehensive service that aligns seamlessly with a variety of needs. "E-commerce shippers are looking for simple, faster and more reliable alternatives to deliver their products to consumers. Delta Cargo has a vision for small package delivery that will transform the U.S. market and continue to diversify their already robust offering in the air cargo market. Their innovative approach makes them a fantastic partner for SmartKargo, and we look forward to growing this service together," stated Milind Tavshikar, CEO and Founder of SmartKargo.

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Software and Technology, Sustainability, Supply Chain

GoBolt & Instock Team Up To Power Warehouse Efficiency & Drive Toward Self-Service Automation

PR Newswire | January 09, 2024

GoBolt, a technology company building the world's largest sustainable supply chain network, today announces it has partnered with Instock on a technology-driven warehouse initiative. GoBolt is already at the forefront of innovation in the logistics industry with its sustainable fleet and proprietary technology and now, by working with Instock, the company continues to blaze a trail in terms of advancing and simplifying logistics. Instock and GoBolt, united by their shared commitment to technology-driven efficiency and innovation, are partnering to integrate Instock's Automated Storage and Retrieval Solution (ASRS) into GoBolt's fulfillment centers. This collaboration, launching in January 2024, will enhance logistics operations by automating routine tasks, allowing warehouse associates to focus on more complex responsibilities. "GoBolt is committed to driving innovation in the traditional logistics sector through the development and adoption of groundbreaking technology. That's why our team is thrilled to partner with Instock on this exciting automation project," said Mark Ang, Co-founder and Chief Executive Officer of GoBolt. "In addition to advancing automation and improving efficiency for our brand partners, Instock allows our employees to dedicate their efforts to increasingly complex tasks. This is not only a win for warehouse productivity and safety, but also for employee satisfaction." Founded in 2020, Instock is a team grounded in deep experience in both engineering and operating technology for retailers in the U.S. and abroad. Their desire for more flexible and agile automation led them to embark on a mission to radically improve goods-to-person robotics with a simplified, soup to nuts rebuild. The result is their Robotics-as-a-Service (RaaS) offering, which delivers high-density goods-to-person automation with a flexible range of throughput rates. "We're inspired by what GoBolt is achieving for brands and retailers," said Yegor Anchyshkin, Instock's Co-founder and Chief Executive Officer. "Just as impressively, the company is eager to explore and embrace new technologies, like automation, instead of waiting in the wings. When it comes to partnerships, ours with GoBolt is as natural and synergistic as it gets." Through this partnership, the two dynamic companies will redefine storage density and volume throughput boundaries within defined footprints, and lay the groundwork toward self-service in warehouse automation.

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Logistics, Supply Chain, Warehousing and Distribution

Harnessing the Transformative Power of Cold Chain Logistics with SSI Schaefer

SSI Schaefer | January 03, 2024

As average global temperatures rise and the demand for cold-chain storage grows worldwide, SSI Schaefer, a global leader in intralogistics and automated warehouses, is sharing best practices and key considerations on how logistics and operations managers can optimize efficiency and cost-effectiveness of cold storage warehouses. Cold storage warehouse managers -- particularly in the food and beverage industries, but also pharmaceutical distribution -- are facing the need to efficiently and effectively store, pick, retrieve, pack, and ship perishable and sensitive goods, which require special handling, monitoring, and carefully tuned environmental conditions. Yet they face additional challenges -- the cold-chain storage market is expanding, with some reports projecting a CAGR of 9% from 2023 to 2028, meaning that warehouse managers must balance surging demand for cold-stored goods with the increasing need to reduce energy costs and carbon emissions. "What we are seeing for refrigerated supply chains is this pinch -- a need to do ever more with ever less," notes Carsten Spiegelberg, Managing Director - Middle East & Africa, SSI Schaefer. "To meet the growing complexities of the industry, it's not enough to find a quick fix. Companies need material flow experts with industry know-how to consider all angles of a facility and seamlessly blend cold-chain logistics solutions with individual processes." Cold chain storage solutions Careful planning is always the first step in optimizing temperature-controlled infrastructure. To increase efficiency and cost-effectiveness of cold storage warehouses, there are several factors to consider from the beginning. Optimizing air circulation and product storage density Since different products and comestibles require different storage temperatures, cold storage warehouse temperatures can range from -34°C to 0°C, with some even reaching 21°C. However, there is often a trade-off between storage density and air flow. Selecting the right storage system that enhances the cooled air circulation while increasing the storage density in the given facility footprint is critical in the planning phase. Semi-automated solutions for cold storage space optimization Ideal for deep-freeze facilities for bulk storage in the manufacturing sector and delivering maximum space utilization, channel storage setups with semi-automated drive-in racking systems are an accessible step towards automation, offering high throughput, enhanced safety, and reduced time for workers in refrigerated facilities. Capable of following either the Last in-First Out (LIFO) or the First in-Last Out (FIFO) principle, these systems use channel vehicles like SSI Orbiter® and a corresponding docking station to store and retrieve pallets. Compared to a static, manual pallet rack system, a mobile racking storage system is an effective way to boost storage capacity in a given space -- by up to 85%, while maintaining full selectivity typically required in distribution centers. This system involves racks that move along floor rails via electric motors to create an aisle only where needed, and it offers smart lighting that only activates in occupied aisles for reducing energy consumption, as well as a night parking option that optimizes rack spacing for maximal cold air circulation. Future-ready automation systems for a seamless, cost-optimized cold chain Due to the need for cold goods to maintain strict timetables and a closed cold chain, storage systems must handle incoming goods efficiently and cope with expected and unexpected upticks in demand. The best way to systematically manage the complexities of cold-chain material flows is with a fully automated storage system that seamlessly interconnects components, such as: Pallets Automated storage & retrieval systems (ASRSs): The SSI Exyz is an automated high-density storage system with extremely high space utilization, particularly in high-bay warehouses, and it saves 25% of energy compared to conventional machines while functioning across different temperatures. Shuttle solutions: As a future-proof, fully automated channel storage option, the SSI Lift & Run Shuttle System (SLR) provides simultaneous access to multiple racks for top-tier performance and high storage density. Other storage types Shuttle solutions for layer trays: For high-volume picking of goods such as comestibles for shop deliveries, tray shuttles and conveying systems enable fully automated robotic picking or support efficient semi-automatic goods-to-person picking. Storage solutions for container, bin and carton loads: For loads of varying dimensions, scalable solutions using SSI Miniload, Flexi Shuttle or Cuby maximize storage density while accommodating specific load and performance requirements to support automatic or semi-automatic case and piece picking. Platforms for central control of refrigerated facilities Although there are various warehouse automation technologies that track material flows, issues such as coordinating multiple systems often arise and there is a clear need for centralized monitoring and control -- particularly with the complexities of refrigerated facilities. To tie all aspects of a cold storage warehouse together, end-to-end software such as WAMAS® or SAP EWM (Extended Warehouse Management) offer clear visualizations and comprehensive tools to manage processes, resources, and stock levels.

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Logistics, Supply Chain

Delta Cargo launches e-commerce solution DeliverDirect in collaboration with SmartKargo

PR Newswire | January 31, 2024

Delta Cargo is excited to announce the launch of its newest product, DeliverDirect, developed in collaboration with SmartKargo. DeliverDirect is a door-to-door delivery service for the U.S. market, offering a competitive and customizable solution for e-commerce retailers seeking to optimize their direct-to-consumer shipping solutions. With DeliverDirect, Delta Cargo pioneers an innovative domestic carrier approach, providing swift service with transparent pricing for e-commerce and small parcel delivery. From initial warehouse pickup to delivery at the end consumer's doorstep, DeliverDirect is a fast, seamless, end-to-end service that upgrades traditional ground or air shipping services utilized by most current e-tailers. Small package shippers will benefit from increased shipping speeds, an uncomplicated pricing structure, proactive alert management, transparent tracking and reporting, and access to Delta's vast domestic network. "We are thrilled to introduce DeliverDirect, our new offer for the small parcel delivery market," shared Alison Ricker, Managing Director, Delta Cargo Global Sales. "Through our strategic collaboration with SmartKargo, DeliverDirect gives e-tailers an alternative transportation solution that fits their customers' requirements, and we envision that this service will prove to be a fast, reliable and cost-effective solution." The DeliverDirect offering can be tailored to shippers' needs with a variety of service innovations that empower customers to customize according to their unique preferences. These service innovations include: personalized pick-up times, geo-fenced notifications for consumers, multiple delivery attempts, signature-required deliveries, proof of delivery with photos, and access to advanced reporting features for a complete comprehensive service that aligns seamlessly with a variety of needs. "E-commerce shippers are looking for simple, faster and more reliable alternatives to deliver their products to consumers. Delta Cargo has a vision for small package delivery that will transform the U.S. market and continue to diversify their already robust offering in the air cargo market. Their innovative approach makes them a fantastic partner for SmartKargo, and we look forward to growing this service together," stated Milind Tavshikar, CEO and Founder of SmartKargo.

Read More

Software and Technology, Sustainability, Supply Chain

GoBolt & Instock Team Up To Power Warehouse Efficiency & Drive Toward Self-Service Automation

PR Newswire | January 09, 2024

GoBolt, a technology company building the world's largest sustainable supply chain network, today announces it has partnered with Instock on a technology-driven warehouse initiative. GoBolt is already at the forefront of innovation in the logistics industry with its sustainable fleet and proprietary technology and now, by working with Instock, the company continues to blaze a trail in terms of advancing and simplifying logistics. Instock and GoBolt, united by their shared commitment to technology-driven efficiency and innovation, are partnering to integrate Instock's Automated Storage and Retrieval Solution (ASRS) into GoBolt's fulfillment centers. This collaboration, launching in January 2024, will enhance logistics operations by automating routine tasks, allowing warehouse associates to focus on more complex responsibilities. "GoBolt is committed to driving innovation in the traditional logistics sector through the development and adoption of groundbreaking technology. That's why our team is thrilled to partner with Instock on this exciting automation project," said Mark Ang, Co-founder and Chief Executive Officer of GoBolt. "In addition to advancing automation and improving efficiency for our brand partners, Instock allows our employees to dedicate their efforts to increasingly complex tasks. This is not only a win for warehouse productivity and safety, but also for employee satisfaction." Founded in 2020, Instock is a team grounded in deep experience in both engineering and operating technology for retailers in the U.S. and abroad. Their desire for more flexible and agile automation led them to embark on a mission to radically improve goods-to-person robotics with a simplified, soup to nuts rebuild. The result is their Robotics-as-a-Service (RaaS) offering, which delivers high-density goods-to-person automation with a flexible range of throughput rates. "We're inspired by what GoBolt is achieving for brands and retailers," said Yegor Anchyshkin, Instock's Co-founder and Chief Executive Officer. "Just as impressively, the company is eager to explore and embrace new technologies, like automation, instead of waiting in the wings. When it comes to partnerships, ours with GoBolt is as natural and synergistic as it gets." Through this partnership, the two dynamic companies will redefine storage density and volume throughput boundaries within defined footprints, and lay the groundwork toward self-service in warehouse automation.

Read More

Logistics, Supply Chain, Warehousing and Distribution

Harnessing the Transformative Power of Cold Chain Logistics with SSI Schaefer

SSI Schaefer | January 03, 2024

As average global temperatures rise and the demand for cold-chain storage grows worldwide, SSI Schaefer, a global leader in intralogistics and automated warehouses, is sharing best practices and key considerations on how logistics and operations managers can optimize efficiency and cost-effectiveness of cold storage warehouses. Cold storage warehouse managers -- particularly in the food and beverage industries, but also pharmaceutical distribution -- are facing the need to efficiently and effectively store, pick, retrieve, pack, and ship perishable and sensitive goods, which require special handling, monitoring, and carefully tuned environmental conditions. Yet they face additional challenges -- the cold-chain storage market is expanding, with some reports projecting a CAGR of 9% from 2023 to 2028, meaning that warehouse managers must balance surging demand for cold-stored goods with the increasing need to reduce energy costs and carbon emissions. "What we are seeing for refrigerated supply chains is this pinch -- a need to do ever more with ever less," notes Carsten Spiegelberg, Managing Director - Middle East & Africa, SSI Schaefer. "To meet the growing complexities of the industry, it's not enough to find a quick fix. Companies need material flow experts with industry know-how to consider all angles of a facility and seamlessly blend cold-chain logistics solutions with individual processes." Cold chain storage solutions Careful planning is always the first step in optimizing temperature-controlled infrastructure. To increase efficiency and cost-effectiveness of cold storage warehouses, there are several factors to consider from the beginning. Optimizing air circulation and product storage density Since different products and comestibles require different storage temperatures, cold storage warehouse temperatures can range from -34°C to 0°C, with some even reaching 21°C. However, there is often a trade-off between storage density and air flow. Selecting the right storage system that enhances the cooled air circulation while increasing the storage density in the given facility footprint is critical in the planning phase. Semi-automated solutions for cold storage space optimization Ideal for deep-freeze facilities for bulk storage in the manufacturing sector and delivering maximum space utilization, channel storage setups with semi-automated drive-in racking systems are an accessible step towards automation, offering high throughput, enhanced safety, and reduced time for workers in refrigerated facilities. Capable of following either the Last in-First Out (LIFO) or the First in-Last Out (FIFO) principle, these systems use channel vehicles like SSI Orbiter® and a corresponding docking station to store and retrieve pallets. Compared to a static, manual pallet rack system, a mobile racking storage system is an effective way to boost storage capacity in a given space -- by up to 85%, while maintaining full selectivity typically required in distribution centers. This system involves racks that move along floor rails via electric motors to create an aisle only where needed, and it offers smart lighting that only activates in occupied aisles for reducing energy consumption, as well as a night parking option that optimizes rack spacing for maximal cold air circulation. Future-ready automation systems for a seamless, cost-optimized cold chain Due to the need for cold goods to maintain strict timetables and a closed cold chain, storage systems must handle incoming goods efficiently and cope with expected and unexpected upticks in demand. The best way to systematically manage the complexities of cold-chain material flows is with a fully automated storage system that seamlessly interconnects components, such as: Pallets Automated storage & retrieval systems (ASRSs): The SSI Exyz is an automated high-density storage system with extremely high space utilization, particularly in high-bay warehouses, and it saves 25% of energy compared to conventional machines while functioning across different temperatures. Shuttle solutions: As a future-proof, fully automated channel storage option, the SSI Lift & Run Shuttle System (SLR) provides simultaneous access to multiple racks for top-tier performance and high storage density. Other storage types Shuttle solutions for layer trays: For high-volume picking of goods such as comestibles for shop deliveries, tray shuttles and conveying systems enable fully automated robotic picking or support efficient semi-automatic goods-to-person picking. Storage solutions for container, bin and carton loads: For loads of varying dimensions, scalable solutions using SSI Miniload, Flexi Shuttle or Cuby maximize storage density while accommodating specific load and performance requirements to support automatic or semi-automatic case and piece picking. Platforms for central control of refrigerated facilities Although there are various warehouse automation technologies that track material flows, issues such as coordinating multiple systems often arise and there is a clear need for centralized monitoring and control -- particularly with the complexities of refrigerated facilities. To tie all aspects of a cold storage warehouse together, end-to-end software such as WAMAS® or SAP EWM (Extended Warehouse Management) offer clear visualizations and comprehensive tools to manage processes, resources, and stock levels.

Read More

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