Growing MRO business: Closing the gaps

June 16, 2016

Reliability, quality and a competitive price are table stakes in the business of maintaining and repairing industrial facilities and equipment, commonly known as Maintenance, Repair and Operations (MRO). Given the nature of MRO, urgency can often catapult to the top of the list of requirements. Sellers who cannot consistently come through will almost certainly be dropped from future consideration. In an MRO marketplace where the largest competitor has only 7% share, it’s tough out there, everywhere. Some companies adapt and thrive — think Netflix. Others become part of history — think Blockbuster. Those who understand their markets and customers best will adapt faster, and, likely, to their great advantage. This study explores the ways MRO buyer and seller relationships are changing, and how they might change in the future. Exactly 300 MRO professionals were surveyed; 150 buyers and 150 sellers.

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TVS Supply Chain Solutions

TVS Supply Chain Solutions (TVS SCS) is a global provider of world class, end-to-end supply chain services for the Automotive, Beverage, Defence, Industrial and Utilities markets.

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