Supply Chain
Article | May 22, 2023
Enhance operational efficiency by implementing industry-approved methods for multi-channel inventory management. Taking a holistic approach to control inventory helps multiple sales channels grow.
Multi-channel inventory management is a crucial aspect of the supply chain process that ensures the goods are available to customers through different sales channels. However, with growing penetration of ecommerce technologies and the increasing complexity of supply chain networks, managing inventory across multiple channels has become daunting for businesses. The ability to accurately track inventory levels, ensure stock availability across channels, and optimize fulfillment processes has become critical to achieve success in today's competitive business landscape.
Managing inventory across multiple channels require real-time visibility and tracking of inventory levels which further streamlines the complex process. Inaccurate inventory data can lead to stockouts, overstocking, and lost sales, negatively impacting the business's bottom line. To combat these challenges, businesses must implement a robust multi-channel inventory management system to track inventory across all channels, synchronize stock levels, and automate order fulfillment processes.
An inventory management system can offer businesses a consolidated view of inventory at various locations, such as warehouses, stores, and even online channels. An organized approach is crucial while managing multi-channel inventory or keeping track of moving inventory. Implementing an effective inventory management procedure, managing multi-channel inventory becomes more streamlined and simplified, as well as provides a comprehensive overview.
In addition, as businesses continue to expand their sales channels, multi-channel inventory management has become a vital component of supply chain management. By adopting best practices in multi-channel inventory management, businesses can ensure on-demand access, accurate inventory data, and seamless order fulfilment processes. Additionally, implementing the right procedures will allow organizations to observe an increase in customer satisfaction and experience significant business growth.
The article takes an in-depth look at key benefits, potential challenges, procedural considerations, and the significance of multi-channel inventory management. It delves into the impact of this approach on supply chain performance while providing valuable insights into best practices.
1. Centralize Inventory Management Process
Centralizing multi-channel inventory helps manage supply chain businesses across various channels and locations. Businesses can gain better visibility and control over their inventory processes by consolidating inventory data. However, centralizing inventory management is not without its challenges. One of the major obstacles faced by organizations is ensuring the accuracy and consistency of data across different locations and channels.
Another barrier is integrating various inventory management tools and technologies into a single system. Despite these challenges, centralizing inventory management offers significant benefits, including improved efficiency and reduced costs. In addition, businesses can leverage cloud-based inventory management software and standard operating procedures to centralize and optimize inventory management processes effectively.
2. Adopt Lean Inventory Management Approach
The lean inventory management approach is adequate for managing multi-channel inventory in supply chain businesses. This approach involves reducing excess inventory and only stocking items in demand. While implementation of the approach is complex due to the need for accurate demand forecasting and inventory tracking, it offers multiple advantages, such as reduced inventory carrying costs, improved cash flow, and increased customer satisfaction. To implement a lean inventory management approach in the supply chain business, follow these steps:
Conduct inventory analysis
Categorize items based on value and demand
Implement just-in-time (JIT) replenishment
Leverage forecasting tools
Establish cycle counting and monitoring procedures
Strive for continuous process improvement
This approach helps businesses achieve better inventory accuracy, increase operational agility, and meet customer demands across multiple channels.
3. Utilize ABC Inventory Analysis
ABC inventory analysis is a widely used best practice for multi-channel inventory management in the supply chain. This method categorizes inventory based on its level of importance to the business. ABC inventory analysis categorizes goods into A, B, and C categories based on their impact on overall inventory cost. Category A consists of the most valuable products, category B includes items that fall in between, and category C covers small transactions that are vital for overall profit but have less individual impact. Supply chain businesses can prioritize their resources and make informed decisions by focusing on high-value inventory.
However, implementing this method can be challenging, especially when dealing with extensive inventory data. To successfully address challenges associated with implementing ABC inventory analysis for multi-channel inventory management, businesses must focus on accurate data classification, utilization of advanced analytics tools, and fostering effective team collaboration.
4. Optimize Order Management Process
Optimizing order management involves automating and streamlining order fulfilment for efficient and accurate processing across sales channels. The process ensures optimal inventory control, minimizes fulfilment time, and enhances customer satisfaction, providing a competitive advantage. Aligning inventory levels with actual demand prevents overstocking and reduces holding costs. Additionally, businesses can efficiently allocate inventory from various sources to fulfil orders, reducing the need for excess storage and transportation. The optimization is achieved by adopting automation, system integration, and data analysis. In addition, comprehensive multi-channel order management system offers multiple benefits, including native e-commerce integrations, flexible order fulfilment options, multi-location inventory management, integrated POS capabilities, data-driven inventory planning, and workflow automation, among others.
5. Integrate Sales Channels
Integrating sales channels provides businesses with a unified view of inventory, sales, and customer data, enabling informed decision-making based on real-time information. It helps accurately track products across channels as well as adjust inventory levels based on individual selling rates. The process involves synchronizing channels through a centralized system, ensuring seamless data flow and consistent product information. It includes setting up API integrations, mapping inventory, and conducting thorough testing for smooth order processing. To implement the integration, businesses must utilize technology solutions like inventory management software and enterprise resource planning (ERP) systems. Additionally, it establishes clear communication channels among teams managing different sales channels.
6. Set Cross-Channel Metrics
Cross-channel metrics measure and analyze each sales channel's performance, including online & offline sales, and identify areas for improvement. To set cross-channel metrics for multi-channel inventory, businesses must identify relevant metrics, establish benchmarks, and regularly monitor and evaluate performance. Implementing cross-channel metrics allows businesses to make data-driven decisions based on actual performance rather than relying on assumptions or incomplete data. In addition, supply chain businesses can leverage technology solutions, such as cloud-based inventory management software, to manage and consolidate their data sources effectively. Enforcing cross-channel metrics in multi-channel inventory management helps overcome several challenges, such as lack of visibility across sales channels, difficulty in identifying slow-moving products, and inefficiencies in resource allocation.
7. Automate Supply chain
Automating the supply chain and implementing advanced software systems helps businesses to optimize supply chain processes. Automation reduces manual errors, enhances efficiency, and improves overall productivity. It enables real-time inventory tracking, seamless order processing, and accurate demand forecasting. Businesses can easily overcome manual inefficiencies, bottlenecks, and data discrepancies by automating the supply chain process. The process includes integration of automation tools like inventory management software, order management systems, and warehouse management systems. The systems integrate with sales channels, suppliers, and logistics partners to automate order processing, inventory tracking, and shipment management tasks. Ultimately, businesses achieve better inventory control, faster order fulfilment, and increased customer satisfaction by automating supply chain operations.
Final Thoughts
As the supply chain market evolves, businesses must adopt innovative approaches for multi-channel inventory management. Incorporating additional sales channels into conventional brick-and-mortar operations presents a valuable opportunity to expand customer reach, boost sales, and enhance the overall customer experience. To effectively implement multi-channel sales and inventory management within a retail organization, acquiring a robust retail management system capable of efficiently monitoring inventory levels and facilitating business growth becomes essential. The adoption of an effective system can assist businesses to ensure seamless inventory control and propel sustained success in the competitive market.
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Management
Article | June 21, 2023
Introduction
From warehouse robots to delivery drones, the supply chain is experiencing a tremendous upheaval. AI promises a totally autonomous and self-organized future supply chain. A fleet of vehicles utilizing a swarm algorithm can enhance cargo yard throughput; a trusted peer-to-peer ledger on blockchain architecture could change compliance in the sector; and wearables, mobile robotics, and machine learning technologies could speed up order fulfilment. IOT e-brokerage solutions can link shops to couriers and transporters with a click. Tomorrow's supply chain will be leaner, quicker, and self-organized. A few innovative technologies will fuel this unparalleled rate of change over the next 15 years. Here are the major technologies that are shaping the future of the logistics industry.
Logistics Technologies for the Future
Shipment Tracking Systems
Previously, customers ordered shipments, had an anticipated arrival date, and then were kept in the dark until they chose to call. Customers can now access shipping and tracking systems around-the-clock due to developments in the internet and software. This not only enhances the customer experience (cx), but it also saves the business time and money.
Internet of Things (IoT)
The IoT reduces costs and delays by minimizing hazards in the supply chain. Cabs, cargo ships, trains, etc., have sensors that link to an alarm system or dispatcher. These sensors analyze and communicate information to the crew, who learns about hidden threats. IoT isn't a new technology, but it continues to influence logistics by improving in-transit visibility and delivery.
Radio Frequency Identification (RFID)
RFID technology has been used for a few years to monitor inventories labor-efficiently. A product tag or sensor produces radio waves. The company processes the data. RFID tags are similar to barcodes, but their faster information transport and data processing appeal to companies and the direction of technology. Many organizations use RFID tags to track containers in warehouses.
Enhanced GPS Accuracy
Almost everyone utilizes GPS on their vehicles or smartphones. These devices' accuracy has improved over time, assisting lost drivers and enhancing the supply chain. By monitoring truck locations and boosting hauls with current traffic data, GPS increases efficiency and customer satisfaction.
Closing Lines
Unprecedented times have produced unprecedented transformations that will last for generations. Changing demographics, technology improvements, and COVID-19 impacts are altering global supply networks. We must understand the driving factors and act on what we learn to adapt and rise to the situation. For the sake of our current workforce and future generations.
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Transportation
Article | April 26, 2023
Maintain a competitive advantage by effectively managing supply chain. Discover the potential opportunities and enhance the career in logistics with warehousing and distribution certificates.
The rapidly changing and fiercely competitive business landscape necessitates that professionals must go an extra mile to maintain a leading edge and propel their careers forward. Taking the initiative to pursue warehousing and logistics certifications can significantly boost your career. By obtaining a recognized designation, you demonstrate a steadfast dedication to your profession, enhancing your appeal to potential employers. Furthermore, earning a respected certification can open doors to advancement opportunities and increase making potential within your current organization. Moreover, pursuing ongoing education offers rewards, keeping you engaged and ensuring you remain at the forefront of industry developments.
1. Supply Chain Warehousing Certificate
Supply Chain Warehousing Certificate is a comprehensive program for individuals seeking expertise in warehousing and logistics. Developed by ASCM and Prologis, it covers essential topics such as inventory management, packaging, shipping, and sustainability in logistics. This self-paced course offers flexibility and can be accessed on mobile devices. Earning one of the exclusive warehousing and distribution certifications demonstrates your knowledge and expertise in managing inventory and helps you stand out in the competitive job market. Employers will recognize your ability to handle shipping processes, improve order fulfilment, and make informed transportation decisions.
2. SAP Extended Warehouse Management Training
Enhance your expertise in warehousing management with this top-tier online certification course. Gain in-depth knowledge of extended warehouse management, including warehousing structures, expert data, and warehouse organization. This warehousing and distribution course includes techniques for processing received and shipping goods, slotting, replenishment methods, and physical inventory. Delivered through video and text-based modules, it provides comprehensive warehousing and distribution center operations training. In addition, this course will expand your career opportunities and help you excel in the dynamic field of warehousing management.
3. Storage and Distribution Certification
Storage and Distribution Certification is a complete course that addresses the critical need for supply chain safety and integrity in today's complex logistics landscape. This supply chain warehousing certificate is focused on distribution and is designed for warehousing, logistics, and supply chain management professionals. The program covers supply chain visibility, risk management, and optimizing physical-flow networks. There are no specific eligibility criteria for this course, making it accessible to a wide range of individuals seeking to enhance their skills and knowledge. By obtaining this one amongst many warehousing certifications in this course , you'll be equipped with the expertise to mitigate supply chain vulnerabilities, improve operational resilience, and meet the evolving demands of the modern marketplace.
4. Certified International Warehouse and Inventory Manager
The Certified International Warehouse & Inventory Manager certification offered by Blue Ocean Academy in Dubai and Abu Dhabi provides professionals with comprehensive training in warehouse management. Blue Ocean Academy, recognized as an industry leader in this field, offers the best warehouse and inventory management training courses. The Warehouse Management Certification Program focuses on the strategic role of warehousing within the broader context of supply chain management and logistics. Participants will gain knowledge and skills in the latest methods for storing and safeguarding high-value inventories and best practices for modern warehousing. The program also covers techniques to achieve accurate record-keeping and successful cycle counting, methods for conducting warehouse audits, and the operational and financial performance aspects of warehousing.
5. Warehouse Excellence Certification (WAREX)
Developed by the Institute of Supply Chain Management (IoSCM), Warehouse Excellence Certification (WAREX) helps to elevate your warehousing career. This logistics warehousing and distribution program offers a range of qualifications catering to professionals at various stages of their logistics, warehousing, and distribution journeys. WAREX covers a broad spectrum of skills and knowledge, from entry-level to strategic management positions. Whether you're new to the industry or a seasoned professional, this certification equips you with the expertise to optimize warehouse operations, enhance inventory management, and drive overall supply chain efficiency.
6. Six Sigma Certification in Warehousing: Overview & Career Options
Six Sigma Certification in warehousing is a specialized program that equips professionals with the tools and methodologies to optimize warehouse operations, eliminate defects, and achieve near-perfect efficiency levels of 99.997%. By applying Six Sigma processes, businesses can identify and solve warehouse problems, resulting in improved customer satisfaction, increased revenue, reduced errors, efficient inventory management, and enhanced overall profitability. With this warehouse certification program, you'll stand out in the job market with higher employability, salary potential, and opportunities with renowned companies like Amazon, Samsung, Boeing, FedEx, DHL, and UPS.
7. Certified International Warehouse & Inventory Manager
This certificate in warehousing management is specifically designed to equip professionals with the necessary skills and knowledge to excel in the dynamic world of warehouse operations. This program covers a wide range of essential topics, from strategic warehouse management to inventory optimization and sustainable practices. Participants will learn about warehouse design, storage techniques, materials handling, inventory control, performance measurement, warehouse management systems, risk management, and sustainability. This warehousing and logistics certification is ideal for warehouse managers, logistics professionals, supply chain executives, and individuals seeking to enhance their expertise in warehouse operations.
8. WHSEOPSCERT - Warehouse Operations Certificate
The Warehouse Operations Certificate program offers essential training to develop fundamental warehousing skills and gain certifications in material handling equipment. This program is crafted to enhance participants' employability within the warehousing and distribution industries. It covers various topics, including warehouse operations, supply chain fundamentals, order fulfillment, shipping concepts, and lift truck certification training. The courses provide a comprehensive understanding of warehouse functions, inventory management, storage procedures, supply chain principles, and problem-solving strategies. Upon completion, graduates will be equipped for entry-level positions such as Order Puller, Warehouse Technician, Logistics Analyst, and more.
9. JHSC Certification Part Two - Warehousing & Distribution
The JHSC Certification Part Two - Warehousing & Distribution is an essential training program designed to equip participants with the knowledge and skills to recognize and control hazards within their warehousing and distribution workplaces. After completing both Part One and Part Two training, this certification is the final step in becoming a certified member of a Joint Health and Safety Committee (JHSC). Aligned with the Ministry of Labour's JHSC Certification Training Program Standard, this interactive 2-day course strengthens participants' understanding of the RACE process (Recognition, Assessment, Control, and Evaluation) for all workplace hazards. Delivered by experienced health and safety experts familiar with the industry, this training covers sector-specific risks such as MSDs, slips and falls, motor vehicle incidents, unguarded machinery, unsafe material handling, and hazardous chemicals. Completing this certification ensures compliance with legal requirements, empowers individuals to make informed decisions regarding workplace safety, and enhances overall hazard management in the warehousing and distribution sector.
10. Warehouse Distribution, Continuing Education Workforce Certificate
Warehouse Distribution Continuing Education Workforce Certificate is a comprehensive training program to equip individuals with the necessary skills for higher-skilled, frontline material handling roles within the supply chain industry. Ideal for individuals seeking employment in various supply chain facilities, such as warehouses, distribution centers, and transporters, this program prepares students for different job positions, including forklift operators, logistics specialists, freight handlers, and customer support representatives. By completing this certificate, learners will not only gain essential knowledge in waste reduction, logistics security, and forklift safety, but they will also have the opportunity to obtain the Certified Logistics Associate (CLA) credential from the Manufacturing Skill Standards Council (MSSC) and other relevant certificates. This certification provides a concrete foundation for entry-level careers in the logistics field and offers individuals a competitive edge in the job market.
Conclusion
Logistics and supply chain management professionals thrive on the exhilarating pace of constant change. Each day brings fresh challenges, opportunities, and innovative tools that enhance tracking, analysis, forecasting, and more. By actively pursuing a logistics or supply chain certification and diligently fulfilling the required continuing education hours, ensure that you remain at the forefront of these exciting industry advancements. This commitment positions you to leverage the latest insights and technologies, allowing you to optimize and streamline your supply chains for maximum efficiency. As a result, you stay ahead of the curve and empower your organization to achieve peak performance and drive continued success. Embrace the transformative power of certifications and embark on a journey of growth and excellence in logistics and supply chain management.
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Software and Technology
Article | April 19, 2022
The unsurprising investment eagerness of venture capital funds is manifesting in an automation tech glut in the distribution center space. Motivated by enabling trends like labor and land shortages, DCs are amid an automation transformation. Never has defining an automation strategy been more important.
There’s no shortage of VC cash available to logistics tech startups
With a brightly shining spotlight centered on supply chains for the past two years, it’s no surprise that total funding in logistics startups has seen a dramatic increase – growing at over 70% CAGR (Compound Annual Growth Rate). Logistics technology startups raked in over $25 billion in the first three quarters of 2021. That’s more than half of the total amount raised in the whole of 2020, and the incentives for continuing investment persist.
The rise of the of the “micro” DC
“Micro” is a relative term. The size of a micro fulfillment center (MFC) can range from 5,000 to 50,000 square feet. Those reduced square footages allow location in dense urban areas, typically within 40 miles of most of their intended customers. In addition, smaller footprints lead to reduced rents compared to a standard customer fulfillment center (CFC), and the proximity to consumers makes for lower final mile delivery costs. It’s no wonder that MFCs accounted for more than half of the logistics real estate leasing activity in the third quarter of 2021. The “urban logistics” trend is fueling demand for these highly automated, smaller locations.
Vertical logistics integration grows ever more fashionable among retailers
It’s a very “in” thing right now, these acquisitions and partnerships, and they won’t be going out of fashion soon. For example, American Eagle took in Airterra and its parcel optimization tech and third-party logistics (3PL) provider Quiet Logistics.
Target started early. They bought Grand Junction, a software platform that helps retailers determine the best delivery method and track carrier performance, in 2017. Their 2020 acquisition of Deliv brought with it same-day delivery routing technology that they’re now applying to their 2021 purchase, on-demand delivery service Shipt. Target uses Delivs’ tech to generate more efficient routes for Shipt.
Kroger has partnered with UK’s e-grocery specialist Ocado to build automated CFCs across the US and expand their retail footprint. The first CFC opened last spring in Ohio and their second in Florida later that year. They plan to open 20 CFCs over the next three years.
“The proliferation of DC automation solutions and modalities, the rise of MFCs in high-density urban areas, the increasingly automated vertical integration of logistics, and the need to rapidly expand order fulfillment capacity have all, in combination, advanced the need for and application of clearly defined strategies concerning the implementation of automation technology. Do not operate without one.”
Vikas Argod, Principal, Supply Chains Operations practice at Chainalytics
Coping with shortages in warehouse space and labor availability
Third quarter, 2021 US demand for industrial real estate exceeded supply by 41 million square feet. This pushed the national vacancy rate in the fourth quarter down to a record 3.7% in the Cushman & Wakefield US National Industrial MarketBeat report for Q4 2021. Who knows what the record might be when the Q1 2022 report breaks in a few weeks?
On the labor side, the December 2021 US unemployment rate was 3.9%, lower than in December 2019 (3.6%) yet reflecting a tighter labor market. Labor force participation rates are at 61.9%, nearly 2% below February 2020 levels, because of lingering effects of the COVID-19 pandemic. The rising wages and signing bonuses of the past year offer silent testimony to the ongoing constraints in today’s labor market.
Both trends will remain with us for the near- and mid-term, making an automation strategy a necessary part of your DC operations as you attempt to mitigate the effects of both. In addition, warehouse labor shortages are most pronounced in markets with high distribution center densities – Greater Memphis, In-land Empire, Allentown, PA, et al.)
Building the capability to rapidly open DCs at scale
No other factor drives home the need for a coherent DC automation strategy like this one. Let’s explore it with an example.
We’ll call this “A Tale of Two Companies.” One jumped on the automation bandwagon without hesitation – not a bad thing – but applied no strategic groundwork. The other is, well, Amazon.
Company one responded to increasing demand by creating DCs in their usual, strategically located fashion. However, with automation, the lack of a logical strategy led to adopting “the best that money could buy.” So, while these DCs work fine on their own (most of the time), each employs unique implementations from a variety of vendors, with little to no overlap of methods, capabilities, and management procedures between DCs. It’s functional, but a needlessly complicated hodgepodge.
On the other hand, it definitely looks like Amazon has a standardized automation strategy. One that can easily adapt to exploit the individual physical specifications of any space. This makes it simple to arrive and equip it with a standard package of automation solutions. That’s probably how Amazon blanketed the US with over 400 new DCs in just the last two years. They waste no time or money on repeating unnecessary decisions along the way.
Now, we all can’t have the resources of an Amazon. However, the rise of on-demand warehousing companies like Stord and Flexe allow organizations to dramatically decrease the cycle time of standing up additional fulfillment capability.
Developing an automation strategy will feel familiar. It begins with benchmarking, order profiling, current performance drivers, EBIT targets, and theoretical evaluations of newer technology options. All this leads to the creation of a decision framework for DC automation. The goal here is achieving alignment among the leadership on critical capabilities to focus on. These include rapid fulfillment, labor shortage, capacity constraints, safety challenges, or sustainability. Those that commit to this process will start slowly but finish with a strategy that will underpin thousands of decisions and enable sustained rapid growth.
If, in the end, you decide that automation is not right for your operation, that’s a perfectly valid strategy as well. So long as you have a method to evaluate all of your options, and you base your decision on cost-service-sustainability trade-offs, the right strategy for your organization may be no automation at all.
There’s no point in chasing shiny robotic objects if automation makes little sense.
The rise of automation and the multitude of technologies to choose from require the development of a strategic decision framework. Contact us and see how Chainalytics – an NTT DATA company – can be your guide in developing this critical part of your foundation for growth. Our top supply chain talent, enabled by proven, leading-edge digital assets – tools, methods, and content – deliver actionable insights and measurable outcomes to some of today’s largest and most complex supply chains.
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