Supply Chain
Article | May 26, 2023
Oracle, a leading provider of computer technology, published a paper analyzing how supply chain managers should use change as a catalyst in "inspiring and engaging employees." In the report, Oracle highlights how organizations across the world are going through radical shifts in the way they operate.
Customers need quick, convenient, and customized solutions today. Employees also have higher expectations, looking for companies that are a match for their values, provide flexible working arrangements, and offer cutting-edge tools. Shareholders and investors also want more, which forces businesses to focus on making money in ways that are sustainable and diverse.
See Change as an Opportunity
The companies that are most successful, according to Oracle, are those who see change as just another opportunity to reinvent, and the company lists four ways supply chain leaders might find such an opportunity:
Boost employee engagement
Aim for sustainability and responsibility in management
Be quick to respond to disruptions in the supply chain
Exceed consumer expectations
In the paper, Oracle reports that instead of adapting to the change, organizations must be able to stay on top of challenges and prepare well in advance.
Align with an Employee-Centred Culture
Leaders must be able to attract well-matched talent, with the skills to not just fulfil job roles but also drive innovation. Today, people value a work-life balance where they have time to pursue their non-work interests, spend time with their families, and create a diverse, and inclusive world. According to Oracle, this is a significant consideration, and organizations that meet the demands of this new workforce will have a competitive edge in hiring the top talent.
Looking Forward
The Great Resignation has been a hot topic in HR, but the truth is it affects all aspects of business, and importantly, the supply chain, and in the end, the ability to provide smooth customer experiences. HR, customer experience, and supply chain leaders must synergize to become an employer destination to reckon with in order to succeed.
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Supply Chain
Article | August 17, 2023
Transportation has always been the cornerstone of the supply chain and arguably its most targeted area when something goes wrong with a shipment. Why is my package late? What is my load’s current location? What is the ETA for my order? These are the daily questions that come from warehouses, distribution centers, and their end consumers – and they’re being asked now more than ever. Answering these questions requires holistic visibility into your supply chain that can only be achieved with the right mix of transportation technology and data management.
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Warehousing and Distribution
Article | June 27, 2023
Over the past decade, transportation and logistics have witnessed an immense transformation, from using automotive vehicles to drones and paper tags to advanced geotags. Also, the introduction of novel technologies and incorporation of innovative solutions such as artificial intelligence and blockchain has further reshaped the sector.
How is Rising Complexity Triggering the Adoption of Novel Technologies?
Today's supply chain is, in a word, complex. It has so many complexities, from ever-rising consumer expectations and disruptive events to globalized sourcing and omnichannel demand, that it is now being compared to a modern-day Gordian knot. With complexity comes ambiguity, particularly in the transportation and logistics industry.
For instance, importers are expected to find cost-effective and efficient ways to transport goods from manufacturing facilities, which are frequently located halfway around the world, to distribution centers and then, ultimately, into the hands of consumers. In addition, e-commerce has further added to the complexity by introducing new channels into the jumble along with the introduction of same-day or next-day delivery standards with higher transparency and tracking features by leading players such as eBay, Walmart, and Amazon Here are a few prominent technologies assisting logistics companies to counter these complexities.
Data Analytics
Big data analytics aids in the more accurate and efficient planning of operational processes, services, and strategies, allowing businesses to align with emerging consumer needs.
Artificial Intelligence (AI) and Machine Learning
AI and Machine Learning have become the most sought-after tech in the transportation food chain. It assists businesses in enhancing operational functionality, boosting productivity and speed, designing optimal transit networks and routes, and improving safety through predictive risk calculation and elimination.
The Internet of Things (IoT)
With the rising need for transparency and tracking of shipped goods, IoT is garnering immense popularity across the transportation and logistics sector. It enables businesses to monitor and track their goods in real-time with the help of geo-tagging, RFID tags, and GPS, resulting in fewer delays in deliveries.
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Management
Article | June 21, 2023
Enhance operational efficiency by implementing industry-approved methods for multi-channel inventory management. Taking a holistic approach to control inventory helps multiple sales channels grow.
Multi-channel inventory management is a crucial aspect of the supply chain process that ensures the goods are available to customers through different sales channels. However, with growing penetration of ecommerce technologies and the increasing complexity of supply chain networks, managing inventory across multiple channels has become daunting for businesses. The ability to accurately track inventory levels, ensure stock availability across channels, and optimize fulfillment processes has become critical to achieve success in today's competitive business landscape.
Managing inventory across multiple channels require real-time visibility and tracking of inventory levels which further streamlines the complex process. Inaccurate inventory data can lead to stockouts, overstocking, and lost sales, negatively impacting the business's bottom line. To combat these challenges, businesses must implement a robust multi-channel inventory management system to track inventory across all channels, synchronize stock levels, and automate order fulfillment processes.
An inventory management system can offer businesses a consolidated view of inventory at various locations, such as warehouses, stores, and even online channels. An organized approach is crucial while managing multi-channel inventory or keeping track of moving inventory. Implementing an effective inventory management procedure, managing multi-channel inventory becomes more streamlined and simplified, as well as provides a comprehensive overview.
In addition, as businesses continue to expand their sales channels, multi-channel inventory management has become a vital component of supply chain management. By adopting best practices in multi-channel inventory management, businesses can ensure on-demand access, accurate inventory data, and seamless order fulfilment processes. Additionally, implementing the right procedures will allow organizations to observe an increase in customer satisfaction and experience significant business growth.
The article takes an in-depth look at key benefits, potential challenges, procedural considerations, and the significance of multi-channel inventory management. It delves into the impact of this approach on supply chain performance while providing valuable insights into best practices.
1. Centralize Inventory Management Process
Centralizing multi-channel inventory helps manage supply chain businesses across various channels and locations. Businesses can gain better visibility and control over their inventory processes by consolidating inventory data. However, centralizing inventory management is not without its challenges. One of the major obstacles faced by organizations is ensuring the accuracy and consistency of data across different locations and channels.
Another barrier is integrating various inventory management tools and technologies into a single system. Despite these challenges, centralizing inventory management offers significant benefits, including improved efficiency and reduced costs. In addition, businesses can leverage cloud-based inventory management software and standard operating procedures to centralize and optimize inventory management processes effectively.
2. Adopt Lean Inventory Management Approach
The lean inventory management approach is adequate for managing multi-channel inventory in supply chain businesses. This approach involves reducing excess inventory and only stocking items in demand. While implementation of the approach is complex due to the need for accurate demand forecasting and inventory tracking, it offers multiple advantages, such as reduced inventory carrying costs, improved cash flow, and increased customer satisfaction. To implement a lean inventory management approach in the supply chain business, follow these steps:
Conduct inventory analysis
Categorize items based on value and demand
Implement just-in-time (JIT) replenishment
Leverage forecasting tools
Establish cycle counting and monitoring procedures
Strive for continuous process improvement
This approach helps businesses achieve better inventory accuracy, increase operational agility, and meet customer demands across multiple channels.
3. Utilize ABC Inventory Analysis
ABC inventory analysis is a widely used best practice for multi-channel inventory management in the supply chain. This method categorizes inventory based on its level of importance to the business. ABC inventory analysis categorizes goods into A, B, and C categories based on their impact on overall inventory cost. Category A consists of the most valuable products, category B includes items that fall in between, and category C covers small transactions that are vital for overall profit but have less individual impact. Supply chain businesses can prioritize their resources and make informed decisions by focusing on high-value inventory.
However, implementing this method can be challenging, especially when dealing with extensive inventory data. To successfully address challenges associated with implementing ABC inventory analysis for multi-channel inventory management, businesses must focus on accurate data classification, utilization of advanced analytics tools, and fostering effective team collaboration.
4. Optimize Order Management Process
Optimizing order management involves automating and streamlining order fulfilment for efficient and accurate processing across sales channels. The process ensures optimal inventory control, minimizes fulfilment time, and enhances customer satisfaction, providing a competitive advantage. Aligning inventory levels with actual demand prevents overstocking and reduces holding costs. Additionally, businesses can efficiently allocate inventory from various sources to fulfil orders, reducing the need for excess storage and transportation. The optimization is achieved by adopting automation, system integration, and data analysis. In addition, comprehensive multi-channel order management system offers multiple benefits, including native e-commerce integrations, flexible order fulfilment options, multi-location inventory management, integrated POS capabilities, data-driven inventory planning, and workflow automation, among others.
5. Integrate Sales Channels
Integrating sales channels provides businesses with a unified view of inventory, sales, and customer data, enabling informed decision-making based on real-time information. It helps accurately track products across channels as well as adjust inventory levels based on individual selling rates. The process involves synchronizing channels through a centralized system, ensuring seamless data flow and consistent product information. It includes setting up API integrations, mapping inventory, and conducting thorough testing for smooth order processing. To implement the integration, businesses must utilize technology solutions like inventory management software and enterprise resource planning (ERP) systems. Additionally, it establishes clear communication channels among teams managing different sales channels.
6. Set Cross-Channel Metrics
Cross-channel metrics measure and analyze each sales channel's performance, including online & offline sales, and identify areas for improvement. To set cross-channel metrics for multi-channel inventory, businesses must identify relevant metrics, establish benchmarks, and regularly monitor and evaluate performance. Implementing cross-channel metrics allows businesses to make data-driven decisions based on actual performance rather than relying on assumptions or incomplete data. In addition, supply chain businesses can leverage technology solutions, such as cloud-based inventory management software, to manage and consolidate their data sources effectively. Enforcing cross-channel metrics in multi-channel inventory management helps overcome several challenges, such as lack of visibility across sales channels, difficulty in identifying slow-moving products, and inefficiencies in resource allocation.
7. Automate Supply chain
Automating the supply chain and implementing advanced software systems helps businesses to optimize supply chain processes. Automation reduces manual errors, enhances efficiency, and improves overall productivity. It enables real-time inventory tracking, seamless order processing, and accurate demand forecasting. Businesses can easily overcome manual inefficiencies, bottlenecks, and data discrepancies by automating the supply chain process. The process includes integration of automation tools like inventory management software, order management systems, and warehouse management systems. The systems integrate with sales channels, suppliers, and logistics partners to automate order processing, inventory tracking, and shipment management tasks. Ultimately, businesses achieve better inventory control, faster order fulfilment, and increased customer satisfaction by automating supply chain operations.
Final Thoughts
As the supply chain market evolves, businesses must adopt innovative approaches for multi-channel inventory management. Incorporating additional sales channels into conventional brick-and-mortar operations presents a valuable opportunity to expand customer reach, boost sales, and enhance the overall customer experience. To effectively implement multi-channel sales and inventory management within a retail organization, acquiring a robust retail management system capable of efficiently monitoring inventory levels and facilitating business growth becomes essential. The adoption of an effective system can assist businesses to ensure seamless inventory control and propel sustained success in the competitive market.
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