Why Enterprise CPQ Implementations Fail

July 23, 2018

You’ve reached a certain point in the evolution of your company and you know it’s time to invest in a CPQ system. But buyer beware: There’s a certain misconception around CPQ systems as being plug-in devices or turnkey-ready overlays of your existing infrastructure, or a simple app you sign up for and that’s it. Yes—the best ones do not require heavy IT resources to get them up and running. But even the best ones require certain things to happen to make their implementation and rollout successful, and most companies, despite the best-laid plans, usually get torpedoed by one of the following issues.

Spotlight

Southern Railway

Southern is a very successful rail franchise operator, providing train services for commuters, airport users, business and leisure travellers in south London, between central London and the South coast, through East and West Sussex, Surrey and parts of Kent and Hampshire. We are focused on improving the customer experience by supporting and developing our people. With nearly half a million passengers journeys every day, would you like to be part of our aim to ‘deliver a better railway together'​.

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Southern is a very successful rail franchise operator, providing train services for commuters, airport users, business and leisure travellers in south London, between central London and the South coast, through East and West Sussex, Surrey and parts of Kent and Hampshire. We are focused on improving the customer experience by supporting and developing our people. With nearly half a million passengers journeys every day, would you like to be part of our aim to ‘deliver a better railway together'​.

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