Focusing on Customer Returns in Reverse Logistics to Increase Customer Experience

May 1, 2017

The retail space has changed hugely over recent years; we have seen a whole industry open up to so many new entrants in the form of eCommerce websites which have taken a substantial market share from traditional brick and mortar stores. One thing remains constant for both channels however and that is the issue of customer returns. Customer returns pose all manner of issues for both online and offline retail ventures.

Spotlight

Shippo

Shippo lowers the barriers to shipping for businesses around the world. As free and fast shipping becomes the norm, better access to shipping is a competitive advantage for businesses.Through Shippo, ecommerce businesses, marketplaces, and platforms are able to connect to multiple shipping carriers around the world from one API and dashboard. Businesses can get shipping rates, print labels, automate international documents, track shipments, and facilitate returns. Internally, we think of Shippo as the building blocks of shipping.

Other Infographics
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Keys to change management in supply management

Infographic | March 9, 2020

Both internal and external factors have accelerated change in supply chains, and as a result, many supply chain organizations are undergoing a digital transformation. 83% of supply chain organizations have technology environments that are evolving to meet customer and business needs. With transformation comes additional employee responsibilities and changes to how they work. Organizations must manage change carefully to ensure it is embraced at all levels.

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International Shipping Maritime, Air and Rail Industries Proactively Address Environmental Impacts

Infographic | April 10, 2020

International regulations for moving freight by ship and air are aligned to the goal of limiting sulfur and carbon emissions. International shippers need to be aware of new and upcoming regulations to make appropriate decisions for their businesses — or get the expert help they need. Meanwhile, railways have partnered with ports to promote emission-reducing intermodal rail.

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Supply chain planning

Infographic | January 27, 2020

Supply chain management software is segmented into planning components and execution components. Planning are activities such as developing demands forecasts, establishing the supplies, planning and scheduling manufacturing operations, and developing key performance metrics to ensure efficient and cost effective operations.

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Your Essential Warehouse

Infographic | December 15, 2019

Regular maintenance of your warehouse should be a central part of the company's safety practices. Keeping your warehouse environment spic-and-span fosters a healthy workplace atmosphere, increased efficiency, and fewer accidents.

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Creating an Integrated Supply Chain in Retail Grocery

Infographic | January 3, 2020

With the ongoing expansion of online retail, consumers want more convenience and a wider selection of fresh products, which have shorter shelf lives—putting more pressure on the entire supply chain. This pressure is pushing retailers' cost and service metrics in the wrong direction and boosting tension between retailers and their CPG suppliers. But what if they dealt with this pressure by looking at the supply chain together and using digital tools to collaborate.

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SHIPPING SOLUTIONS FOR ECOMMERCE

Infographic | January 31, 2020

Choosing your packaging: When choosing what material to use for your products, it's important to consider the following: Packaging size packaging weight. Packaging durability: Will it maintain its integrity in bad weather. Origin country 2 product fragility product shape. Eco-friendly packaging options.

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Spotlight

Shippo

Shippo lowers the barriers to shipping for businesses around the world. As free and fast shipping becomes the norm, better access to shipping is a competitive advantage for businesses.Through Shippo, ecommerce businesses, marketplaces, and platforms are able to connect to multiple shipping carriers around the world from one API and dashboard. Businesses can get shipping rates, print labels, automate international documents, track shipments, and facilitate returns. Internally, we think of Shippo as the building blocks of shipping.

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