ISG | June 24, 2022
Consumer-facing businesses need to invest in technology and new operating models aimed at creating hyper-personalized, friction-free customer experiences, say experts with Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, appearing at the upcoming ISG TechXchange: Consumer Services event.The full-day event, July 13 at etc.Venues in New York, will examine the shifts in technology, data analysis, operating models, security and sustainability companies in the consumer products and services, retail, logistics, and travel and hospitality industries must accomplish to deliver the experiences their customers expect – and that will define success for years to come.
“The customer experience is front and center and will stay that way for the foreseeable future,” said John Westfield, partner and practice lead, ISG Consumer Services, and host of the event. “Consumers have high expectations for a hyper-personalized, meaningful, friction-free journey for in-store, online and mobile shopping, and enterprises are working to modernize decades-old legacy platforms to deliver instantaneous, relevant experiences.”
The multi-dimensional impact of creating meaningful, hyper-personalized customer experiences in the face of legacy enterprise IT landscapes will be addressed by Clare Megathlin, managing director of software engineering for Alaska Airlines, in a panel discussion, “Shedding Legacy and Modernizing with Innovative Technologies,” Pratibha Salwan, director and leader, ISG Travel, Transportation, Hospitality, Leisure and Logistics.
In a separate panel discussion, “Leveraging Data for Smarter Insights,” Gaurav Bhatia, chief marketing officer for credit union PenFed, and Sunder Pillai, director and lead, ISG Retail and CPG, will discuss how brands are leveraging data from consumers, suppliers and retailers to design better products and services and create stronger brand loyalty.
The featured presentation, “Becoming an Elite Performer: How to Supercharge Your Development Teams in a Cloud-Native World,” delivered by Jennifer Galvin, head of technology alliances for OutSystems, a platform provider of omnichannel applications, will explore a high-performance, low-code development approach to creating software for a continuously evolving world.
As enterprises increasingly look for business value from data monetization, Sahil Sabharwal, vice president of enterprise data platforms for American Express, and Ranjan Roy, vice president of strategy for clothing manufacturer Adore Me, will discuss the data science, artificial intelligence and digital automation innovations – and cultural changes – that are fueling such initiatives, as part of a panel discussion, “Innovations@Scale.”
A successful customer journey is dependent on an enterprise’s ability to produce and analyze data at scale,” Westfield said. “Relevant, contextual data must flow through the entire business ecosystem. This can only be achieved by investing in analytics technology, coupled with continuous training and investment in people to develop analytical, technical, functional and even behavioral skills.
During the event, ISG experts will present insights on topics ranging from the 360-degree customer view, to personalization, the metaverse, virtual innovations, and building sustainability, technology and innovation into the customer experience.
The ISG TechXchange: Consumer Services event is sponsored by Cognizant, Mindtree, OutSystems, Tata Consultancy Services, Zensar, Allganize, Tiger Analytics and UiPath. CIOInsights, CIOReview, Retail Tech Insights, RetailWire, The Technology Business Management (TBM) Council and The AI Journal are media sponsors.
Additional information and event registration are available on the event website.
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 800 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.
SOFTWARE AND TECHNOLOGY,FREIGHT
Transfix, Inc | August 12, 2022
Transfix, Inc. ("Transfix"), the Intelligent Freight Platform™, today announced Tony Tzeng has joined as the company's first-ever Chief Product Officer. He will lead product strategy, execution, and innovation serving shippers and carriers across the Transfix portfolio. Tzeng's expertise is in enterprise AI, and he joins Transfix from UiPath, a leading enterprise automation software vendor, where he served as VP of Product Management for AI products. Prior to that he served as Principal Lead Product Manager at Microsoft.
"When your goal is to revolutionize the supply chain, you need big thinkers, innovators and operators who make it a reality for your customers. Tony is one of those executives who has it all, His experience driving product and platform strategies, coupled with his AI and ML expertise, will help to accelerate our vision of delivering an Intelligent Freight Platform that powers modern, reliable, and resilient supply chain performance at scale"
-Lily Shen, CEO and President of Transfix.
Tzeng brings 20 years of product and strategy development experience. Most recently, at UiPath, he oversaw the full product life cycle from assessing product/market fit to incubation, product vision, roadmap, launch, and acceleration. While leading the product division for AI-driven automations and a Machine Learning operations platform, he launched new products and grew the portfolio to multi-million dollar businesses that are now growth engines and differentiators for UiPath.
At Microsoft, he led the product team developing cloud and AI solutions for next-gen virtual customer service, giving AI bots groundbreaking levels of accessibility. He also incubated enterprise AI solutions as part of AI+ Research, leading product teams that contributed useful features to well-known software like Dynamics 365 and Microsoft Office. Tzeng also held senior-level positions at McKinsey & Company and Deloitte Consulting.
Transfix has all the pieces for an iconic success story– talented and passionate people, outstanding engineering practices, a data-driven product suite, and a winning corporate culture,said Tzeng.I'm proud to be a part of that story, and I look forward to creating a smarter, more sustainable future for freight.
Tzeng earned his Bachelor of Science in Computer Science at Stanford University and his Masters of Business Administration with Honors at The Wharton School of The University of Pennsylvania.
As announced on September 21, 2021, Transfix has entered into a definitive business combination agreement, as subsequently amended, with G Squared Ascend I Inc. ("G Squared Ascend I") (NYSE: GSQD), a special purpose acquisition company sponsored by affiliates of G Squared, that is expected to result in Transfix becoming a publicly listed company. Completion of the business combination is subject to customary closing conditions.
Transfix drives modern supply chain impact at scale with its Intelligent Freight Platform™. By combining enterprise-grade, machine-learning technology with intuitive software and dedicated supply chain experts, Transfix is enabling organizations to deliver with high performance and high reliability, drive long-term strategy and capacity planning, take empty miles off the road, and optimize their networks, at scale. Today, Transfix connects shippers to nearly 30,000 carriers with real-time, many-to-many freight matching and the visibility they need to make their supply chains more efficient and environmentally responsible. Learn more at Transfix.io.
About G Squared
G Squared is a global venture capital firm that partners with dynamic companies throughout their life cycles as a complete capital solutions provider, working to create value for companies, investors, employees, and other stakeholders. The firm focuses on investments in growth-stage technology companies and has invested in over 100 portfolio companies since it was founded in 2011. The firm's affiliate, G Squared Ascend I Inc. ("G Squared Ascend I"), offers transformative private companies a path to public markets via SPAC. For more information on G Squared and its portfolio, visit: www.gsquared.com. For more information on G Squared Ascend I, visit: www.gsquaredascend.com.
SOFTWARE AND TECHNOLOGY
Kinaxis Inc | June 14, 2022
Kinaxis® Inc., the authority in driving agility for fast, confident decision-making in an unpredictable world, and Blume Global, the only multimodal supply chain orchestration platform uniting end-to-end visibility, supplier management and logistics execution, today announced a partnership that will connect Blume Global's logistics visibility and transportation management system (TMS) with the Kinaxis RapidResponse® concurrent planning platform. The result will be better alignment between supply chain planning and execution, enabling companies to quickly remedy, or even avoid, freight transportation disruptions.
Freight transportation disruptions are now one of the most common, and most costly, forms of supply chain interruption. Organizations need new levels of supply chain agility across planning and execution to understand the business-wide impact of a shipment delay and be able to take action in time to mitigate the risks to cost and customer service. By combining Kinaxis' unique concurrent planning technique with Blume Global's TMS shipment data, companies will be able to dynamically generate new plans to quickly get shipments back on track and ultimately have improved supply chain resiliency.
"For nearly three years, the supply chain industry has been defined by uncertainty. That is likely to continue. While major disruptions used to occur every few years, we are now facing significant events annually – or even more frequently, Our partnership with Kinaxis will give customers around the world access to robust, innovative logistics planning and execution solutions so they can create agile processes that adapt quickly to even the most challenging circumstances."
-Pervinder Johar, CEO of Blume Global.
As part of the new combined offering, Blume Global will synchronize core TMS shipment data to RapidResponse, providing real-time exception-based alerts that ensure customers focus on business-critical shipments and updated ETAs for shipments that exceed defined tolerance levels. From there, customers will be able to generate and execute alternate shipment plans with a full understanding of how the alternate plan will impact key performance measures.
"The intersection point between supply chain planning and execution has never been more critical. When a disruption happens, it's not enough just to be able to create a new plan quickly. Companies must be able to execute quickly as well, Our new offering with Blume Global helps companies do just that by delivering concurrent planning and execution, providing a new level of supply chain agility."
-John Sicard, CEO of Kinaxis
Blume Global joins the growing Kinaxis ecosystem of Solution Extension partners. These partners increase the value customers gain from RapidResponse by delivering digital inputs and developing domain-specific applications that leverage the power of concurrent planning and extend the capabilities of the widely-trusted planning platform.
About Blume Global
Blume Global is a multimodal supply chain orchestration platform that unites end-to-end visibility, supplier management and logistics execution. As the single source of truth for logistics data, Blume provides visibility throughout the value chain, from sourcing to delivery. Shippers use Blume solutions to navigate disruptions and create agile plans amid supply chain uncertainty. Blume has the most extensive network among logistics technology providers. The company's direct connectivity to the ocean, air, rail, parcel, LTL and truckload carriers combines with Blume's solutions and 28 years of industry data to maximize transportation spend, improve customer service and reduce carbon emissions for users. These solutions are supported by a sizeable R&D organization that is continually adding new high-value features. By developing technology that streamlines the logistics world, Blume Global is leading the industry in creating supply chain sustainability solutions, fighting climate change by eliminating significant carbon emissions in a world where most freight is transported using fossil fuels.
About Kinaxis Inc.
Everyday volatility and uncertainty demand quick action. Kinaxis® delivers the agility to make fast, confident decisions across integrated business planning and the digital supply chain. People can plan better, live better and change the world. Trusted by innovative brands, we combine human intelligence with AI and concurrent planning to help companies plan for any future, monitor risks and opportunities and respond at the pace of change. Powered by an extensible, cloud-based platform, Kinaxis delivers industry-proven applications so everyone can know sooner, act faster and remove waste. For more Kinaxis news, visit Kinaxis.com or follow us on LinkedIn or Twitter.
Sleek Technologies | June 23, 2022
Sleek Technologies, the leader in freight procurement automation, announced its strategic partnership with Propero Consulting. Propero, an Oracle Partner, designs and implements innovative supply chain solutions that improve operational efficiencies. Together, Sleek and Propero will help OTM customers uncover resilience, sustainability, and cost reduction opportunities related to transportation management.
“This strategic alliance supports our push towards freight procurement automation, OTM users will now have the ability to dynamically source compliant carriers through an AI-powered, self-regulated freight marketplace that eliminates waste such as brokers and RFPs.”
-Mike Nervick, CEO of Sleek Technologies.
Sleek Technologies uses proprietary AI and machine learning algorithms to dynamically match shipper loads to compliant carriers at the right time, location, and market price. Data seamlessly flows between Sleek and OTM, so customers gain a complete snapshot of truckload activity for stronger, data-driven decision making.
”Over the last 24 months, many shippers have identified the need to automate important supply chain processes and improve overall carrier capacity, Transportation management remains at the top of the list. This automated solution we’ve developed for OTM with Sleek turns the static freight procurement process into a dynamic real-time process, reducing truckload cost while improving on time delivery.”
-Mauricio Ramirez, Managing Director of Propero Consulting.
With a heightened focus on digital transformation, and a need to remain resilient especially during times of unknowns, innovative shippers have realized the old, antiquated way to procure freight no longer works. From dealing with outdated fixed pricing to waiting hours on load acceptance, freight procurement has been in desperate need of a revamp for decades. And innovative technology is proving to help overcome these long standing operational hurdles.
Propero Consulting is an Oracle Partner that specializes in Oracle Supply Chain Applications such as Oracle Transportation Management (OTM), Global Trade Management (GTM), and Oracle Warehouse Management (WMS). Our mission is to deliver tangible value to our clients through best-in-breed supply chain solutions and best-in-class service. To learn more please visit our website.
About Sleek Technologies:
Sleek Technologies is the market leader in freight procurement automation. With AI-powered technology and 100% data transparency, Sleek Technologies uncovers resilience, sustainability, and cost-reduction opportunities that empower customers to always deliver products on time, at fair market cost. To join other shippers who have automated freight procurement, please visit the website.