ISG | June 24, 2022
Consumer-facing businesses need to invest in technology and new operating models aimed at creating hyper-personalized, friction-free customer experiences, say experts with Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, appearing at the upcoming ISG TechXchange: Consumer Services event.The full-day event, July 13 at etc.Venues in New York, will examine the shifts in technology, data analysis, operating models, security and sustainability companies in the consumer products and services, retail, logistics, and travel and hospitality industries must accomplish to deliver the experiences their customers expect – and that will define success for years to come.
“The customer experience is front and center and will stay that way for the foreseeable future,” said John Westfield, partner and practice lead, ISG Consumer Services, and host of the event. “Consumers have high expectations for a hyper-personalized, meaningful, friction-free journey for in-store, online and mobile shopping, and enterprises are working to modernize decades-old legacy platforms to deliver instantaneous, relevant experiences.”
The multi-dimensional impact of creating meaningful, hyper-personalized customer experiences in the face of legacy enterprise IT landscapes will be addressed by Clare Megathlin, managing director of software engineering for Alaska Airlines, in a panel discussion, “Shedding Legacy and Modernizing with Innovative Technologies,” Pratibha Salwan, director and leader, ISG Travel, Transportation, Hospitality, Leisure and Logistics.
In a separate panel discussion, “Leveraging Data for Smarter Insights,” Gaurav Bhatia, chief marketing officer for credit union PenFed, and Sunder Pillai, director and lead, ISG Retail and CPG, will discuss how brands are leveraging data from consumers, suppliers and retailers to design better products and services and create stronger brand loyalty.
The featured presentation, “Becoming an Elite Performer: How to Supercharge Your Development Teams in a Cloud-Native World,” delivered by Jennifer Galvin, head of technology alliances for OutSystems, a platform provider of omnichannel applications, will explore a high-performance, low-code development approach to creating software for a continuously evolving world.
As enterprises increasingly look for business value from data monetization, Sahil Sabharwal, vice president of enterprise data platforms for American Express, and Ranjan Roy, vice president of strategy for clothing manufacturer Adore Me, will discuss the data science, artificial intelligence and digital automation innovations – and cultural changes – that are fueling such initiatives, as part of a panel discussion, “Innovations@Scale.”
A successful customer journey is dependent on an enterprise’s ability to produce and analyze data at scale,” Westfield said. “Relevant, contextual data must flow through the entire business ecosystem. This can only be achieved by investing in analytics technology, coupled with continuous training and investment in people to develop analytical, technical, functional and even behavioral skills.
During the event, ISG experts will present insights on topics ranging from the 360-degree customer view, to personalization, the metaverse, virtual innovations, and building sustainability, technology and innovation into the customer experience.
The ISG TechXchange: Consumer Services event is sponsored by Cognizant, Mindtree, OutSystems, Tata Consultancy Services, Zensar, Allganize, Tiger Analytics and UiPath. CIOInsights, CIOReview, Retail Tech Insights, RetailWire, The Technology Business Management (TBM) Council and The AI Journal are media sponsors.
Additional information and event registration are available on the event website.
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 800 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.
Schneider | June 30, 2022
Schneider (NYSE: SNDR), a premier multimodal provider of transportation, intermodal and logistics services is honored to have been named 2021 Dedicated Traditional Operation Carrier of the Year by budget retailer Dollar General. We are thrilled to be recognized by Dollar General for our continued dedication to superior service, said Schneider Senior Vice President of Van Truckload John Bozec. By working together, our relations continue to strengthen and create the best business outcomes.
The award recognizes the operation with the highest combined service level, driver utilization and capacity goal across the Dry Goods Dollar General Network, which includes over 40 individual operations.
“Outside of the metrics, we also see a relentless dedication to our business from Schneider associates and drivers – from executive leadership at headquarters, to the field, to the distribution center,”
-Director of Outbound Transportation for Dollar General, Blake Reasons.
Schneider offers a range of services to meet unique supply chain needs. To learn more about Schneider’s broad portfolio of transportation and logistics services, visit: https://schneider.com/our-services.
Schneider is a premier multimodal provider of transportation, intermodal and logistics services. Offering one of the broadest portfolios in the industry, Schneider’s solutions include Regional and Long-Haul Truckload, Expedited, Dedicated, Bulk, Intermodal, Brokerage, Warehousing, Supply Chain Management, Port Logistics and Logistics Consulting.With $5.6 billion in annual revenue, Schneider has been safely delivering superior customer experiences and investing in innovation for over 85 years. The company’s digital marketplace, Schneider FreightPower®, is revolutionizing the industry giving shippers access to an expanded, highly flexible capacity network and provides carriers with unmatched access to quality drop-and-hook freight – Always Delivering, Always Ahead.
Accenture | July 04, 2022
Accenture (NYSE: ACN) has completed its acquisition of digital engineering and operational technology capabilities from Trancom ITS, a Japanese logistics technology services provider. Terms of the transaction, which Accenture announced on March 28, 2022, were not disclosed.
Approximately 190 Transcom ITS engineers have joined Accenture Industry X in Japan as part of the transaction. They specialize in cloud-based logistics systems and optimizing warehouse operations with IoT and sensor technology. The acquisition strengthens Accenture’s digital engineering, manufacturing and logistics capabilities to offer hyper-automation solutions at scale, which manufacturing and logistics companies in Japan are increasingly demanding.
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.
Coregistics | June 27, 2022
Chicago-based private equity firm, Red Arts Capital, announced the acquisition of Coregistics, an award-winning, contract packaging services provider known for its flexibility and sophisticated systems. For Red Arts Capital, the deal comes on the heels of its most recent deal, the sale of the 104 year old trucking company MME to trucking industry titan Knight-Swift, for $150M. Coregistics is a leading national provider of packing-centric supply chain solutions including package and process design, materials sourcing and procurement, contract packaging, and distribution (3PL Services).
The company is based in Acworth, GA and operates out of 17 facilities across the United StatesFounded in 2011, Coregistics serves domestic customers consisting primarily of CPG, food & beverage, and service parts. The company’s top customers, many of which are household names in their respective sectors, lean on Coregistics for scalable solutions for introducing their unique products to retail. Coregistic’s services span warehousing, fulfillment, e-commerce and direct-to-DC to direct-to-retail, direct-to-consumer, parcel, freight management, and last parcel sectors. The company has eleven client-embedded locations and operates out of a footprint of nearly three million square feet across its seventeen locations.
Coregistics service offering fits squarely within Red Arts’ sector focus and investment approach in the supply chain space. Red Arts utilizes a thematic-driven process to investing, and has had a thesis in the contract logistics space for a number of years. The Red Arts team believes that past success and continued growth in e-commerce will positively impact packaging services demand, and Coregistics is well positioned to provide much needed third-party logistics services in the U.S. market.
Chad Strader, Co-Founder and Managing Partner of Red Arts Capital, and a seasoned supply chain industry veteran, believes the addition of Coregistics to the Red Arts portfolio will be extremely beneficial for both parties.
“The Coregistics team has demonstrated an extraordinary track record of excellence in contract logistics and packaging, which we believe stems from a team and culture laser-focused on high-quality service, We believe that Coregistics’ culture uniquely positions them to benefit from the growing range of packaging needs spurred by continued e-commerce developments. We are excited to be in partnership with them.”
-Chad Strader, Red Art’s Co-founder and Managing Partner.
Our culture is central to everything we do and is the foundation for the best-in-class service our team provides to our customers every day,said Eric Wilhelm, Coregistics’ Chief Executive Officer. The team at Red Arts Capital shares our belief in the importance of culture, dedication to excellence and best-in-class service and we are excited to welcome them as our new partner as we continue to grow our Company.
Since the firm’s inception in 2015, Red Arts Capital has been a private equity leader in supply chain and logistics investing. The firm is led by Co-founders and Managing Partners, Chad Strader and Nicholas Antoine. Since founding the firm, Chad and Nick have overseen major investments in Sunset Pacific Transportation, Radius Logistics, and now Coregistics, as well as two exited deals in Midnight Express and Midwest Motors Express. Red Arts Capital is not only a historically successful PE firm, but one of the few firms that are black-founded and black-owned. Only 12 of the projected 4,500 PE firms in the U.S. are owned by African Americans.1
Brightwood Capital Advisors provided debt financing for the transaction and Greenberg Traurig, LLP served as legal counsel for Red Arts Capital. Republic Partners served as financial advisor to Coregistics in the transaction.
Red Arts Capital
Based in Chicago, Illinois, Red Arts Capital is a leading investment firm focused on supply chain-related, transportation and logistics businesses. Red Arts Capital seeks to partner with and invest in privately-owned, primarily family-owned, and multi-generational businesses with solid business fundamentals and a strong track record and reputation. With sector expertise and a commitment to stewardship and excellence, Red Arts Capital’s approach earns the firm a trusted seat at the table with portfolio companies, investors and partners. For more information about Red Arts Capital, please visit www.redartscapital.com.