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DispatchTrack Launches Industry-First Contactless Pickup Logistics Optimization Solution

October 09, 2020 / PR Newswire

DispatchTrack, a last-mile logistics technology company that empowers businesses to upgrade the customer experience via its SaaS platform, today announced a first-of-its-kind contactless pickup logistics optimization solution. The solution enables retailers of big and bulky goods in industries like building supplies, furniture, and appliances to integrate safe and seamless customer pickup experience at warehouse locations. Differing from curbside pickup solutions retailers are rolling out at stores, DispatchTrack's pickup logistics optimization focuses on warehouse pickup only. Since  27% of Buy Online Pickup in Store (BOPIS) orders being collected via curbside pickup, the need for an updated approach was sped up by the pandemic and a need to avoid inefficiencies and safety concerns. However, the workflow implemented by pickup logistics optimization will be long-lasting in DispatchTrack's offering. DispatchTrack's contact-free pickup solution allows an end-customer to schedule their pickup time slots at a warehouse, streamlining the flow of customers and the workflow of the warehouse to pick and prep the item(s). The automated system also allows customers to notify the warehouse of their arrival and the warehouse to route them to the right pick-up spot. This reduces the risk of transmitting COVID between customers and warehouse workers, which promotes better health and mitigates the risk of disruptions to warehouse operations. This contact-free pickup solution is made possible via DispatchTrack's last-mile logistics technology, which includes route optimization, real-time tracking, and ETA.