FedEx, UPS, USPS all above 97% on-time deliveries in peak season
January 09, 2019 / Emma Cosgrove
At first glance, the strongest takeaway from this early peak season data is UPS' improvement in on-time deliveries — particularly notable since it jumped from 95.3% to 98.3% in just one year. In September, the company announced it would hire 100,000 seasonal employees — a 5% boost from previous years. The carrier also spent billions in 2018 to add aircraft and vehicles and invested in automation, projecting a resultant 350,000-400,000 pieces per hour of sorting capacity in the U.S. each year from 2018 to 2020. All of these upgrades, along with an additional delivery day in some markets, appear to have delivered the capacity promised.
FedEx's peak season story, on the other hand, has been more mixed. The company announced the six-day weeks common during peak season would be a permanent feature in 2019, meaning that much of the capacity building for peak would stick around in the new year. The carrier said in September it had been working on buildin...