DHL and IBM report cites benefits and potential of AI in logistics

supplychain247 | April 17, 2018

DHL and IBM report cites benefits and potential of AI in logistics
The advent of Artificial Intelligence (AI) technology has been making inroads over the years in various sectors. But a joint report issued this week by global express and logistics services provider DHL and technology powerhouse IBM takes an in-depth look into the impact of AI within logistics. The report, entitled “Artificial Intelligence in Logistics: A collaborative report by DHL and IBM on implications and use cases for the logistics industry,” examines different ways in which AI can be used for augmenting logistics operations, especially now at a time when leveraging AI is more accessible and affordable than it has been in the past. “Everything can be enhanced through modern technology, and I think AI is at the beginning of really big usefulness,” said Ken Allen, CEO of DHL Express, in an interview. “We already have big data and IoT and this is another part of that. This type of digitalization proposes the next ‘S-curve’ after globalization that is really driving our business in this fast-growing world of e-commerce. Now…for the first time through broadband and mobile devices everyone can be connected, and the possibilities are endless. It creates massive opportunities, as well as massive complexities in that everyone in the world is a potential customer now. And we need to use AI, big data, and other forms of digital marketing to reach all of our customers.”

Spotlight

With the dawning of the Information Age, always-on connectivity, and IoT with a Gartner projected 20 billion “things” connected online by the year 2020, we have more data than we’ve ever had before and the speed of business is traveling faster than we can keep up. IDC estimates that by 2020, business transactions on the internet, business-to-business and business-to-consumer, will reach 450 billion per day. It’s also predicted that data production will be 44 times greater in 2020 than it was in 2009.

Spotlight

With the dawning of the Information Age, always-on connectivity, and IoT with a Gartner projected 20 billion “things” connected online by the year 2020, we have more data than we’ve ever had before and the speed of business is traveling faster than we can keep up. IDC estimates that by 2020, business transactions on the internet, business-to-business and business-to-consumer, will reach 450 billion per day. It’s also predicted that data production will be 44 times greater in 2020 than it was in 2009.

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